JD -
Tech Ops Analyst II have the foundational knowledge to deliver and support to contribute to Operational process & services in their area/domain with general guidance. They work to support other Analysts & demonstrate situational leadership and engineering mindset. They exhibit written & verbal interpersonal skills to interact with global business partners & customers. Analysts demonstrate intermediate experience in their area/domain.
General Description:
. Completes & contributes to IT Operations tasks under general guidance possibly including installation, migration, or updates of IT Services
. Respond to, identify, and troubleshoot issues current IT Operations hardware, software, or process using ticket logging system.
. May configure and maintain systems and monitoring tools and proactively respond to problems that may occur
. Collaborates with Global partners to support business operations
. Contribute technical & process documentation (user guides, knowledge articles)
. Supports providing communication & training to Global business partners
. Provides recommendations for continuous improvement
. Responsible for achieving operational stability for IT Operations area/domain
Assists in implementing best practice to support new/changed IT Services/processes at a low level of complexity
* Adheres to Sarbanes Oxley compliance and all TJX Company standards as applicable
* Performs other duties ...