Knight Frank is looking to hire a Viewing Assistant to join our Edinburgh Office covering the Edinburgh City area.
We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.
Role:
The Viewing Assistant will be responsible for showing prospective buyers around properties, whilst delivering an outstanding level of customer service and demonstrating strong local area insights. Acting as an ambassador for our global firm, you will use a personal approach to ensure our customers have a positive, valuable and seamless experience across all aspects of the viewing process. This role will require someone to work on an ad-hoc basis, as agreed by the department head, depending on the office's requirements.
Responsibilities:
1. Be an ambassador for your office by creating a positive first impression as the first point of contact.
2. Provide comprehensive and detailed feedback about viewings to the office.
3. Identify clients’ needs and generate further viewings and referrals.
4. Communicate fully with all concerned to ensure that sales are managed in an efficient and professional manner.
5. Build and maintain goodwill, confidentiality, and trust with prospective and existing clients at all times to foster the professional image of the Partnership.
6. Confidently share local knowledge with the office and clients.
7. Enhance knowledge of Knight Frank services for the purpose of cross-selling to potential purchasers.
8. Attend mandatory training to support this role.
Key Experience Required:
1. Experience in a client-facing role.
2. Own a car with a full clean license.
3. Good understanding of the sales process.
4. Basic IT skills.
We are committed to creating an inclusive, diverse, and equitable workplace. We welcome applications from all individuals and provide equal opportunities for everyone. We also offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
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