Key tasks and responsibilities will include; managing telephone enquiries and dealing with patients. Using the EMIS IT system. Respond to enquiries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications. Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times. Ensuring an effective and efficient reception service is provided to patients and any other visitors to the practice. Having the ability to prioritise work, meet deadlines and perform effectively under pressure. Having the ability to work independently and demonstrate initiative. Deal with all general enquiries, explain procedures and make new and follow up appointments. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls in a confidential manner. Diverting calls and taking messages, ensuring accuracy of detail and prompt appropriate delivery. Entering requests for house visits onto the computer system, ensuring accurate recording of all details and notifying the duty doctor. Using your own judgement and communication skills to ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive manner. Action repeat prescriptions requests and ensure that they are ready for collection by the patient after 48 hours, either on computer or manually when Prescription Clerk is unavailable. Process new registrations and temporary resident forms on the computer system when required. Open internal post and date stamp ready for scanning. Ensure correspondence, report results etc are scanned and filed promptly and in the correct records whilst ensuring that all correspondence is available to the duty GP when the patients are seen. Undertake clerical duties which involve audio typing of letters or reports. Ensure that paper records are kept in good repair with all necessary information on the outside cover is clearly visible. Understanding the importance of accuracy when dealing with patient records, both electronic and paper based. Checking fax machine regularly, ensuring it stocked with paper and pass faxes on to appropriate team member. Chaperoning patients if necessary. Ensuring consultation rooms have adequate supplies, e.g. Couch rolls, x-ray forms etc. Dip testing of urine samples (training will be given). When first to arrive in the morning, open up the premises and make all the necessary preparations to receive patients. When last to leave at the end of the day, ensure that all internal lights and all office equipment is turned off and ensure the building is secure. To provide reception cover for colleagues absent from work due to sickness or annual leave, sometimes at short notice. Ensuring adequate stock of stationery and other supplies are maintained within the practice. Keeping the reception area tidy and free from clutter. Undertake training as requested to support safe and effective services for the practice. Carry out any other duties as may reasonably be requested by the GPs or Practice Manager. Provision of refreshments for staff and visitors as required.