Job summary
The post holder will support the delivery of a high quality customer-focused learning and organisational development service that will meet the needs of all Trust staff.
They will be the first point of contact for all staff and external enquirers on the Trust's apprenticeship programme, work experience and other work placement initiatives.
They will provide support to all staff and visitors to the Learning and Organisational Development Service, ensuring a best-in class learning and development offering is provided to all staff virtually and face-to-face.
The post holder is expected to use their initiative to a significant level and work without direct supervision.
The post holder will be provided with an opportunity to study an apprenticeship with Multiverse at Level 3 or 4 as part of the digital academy
Main duties of the job
L&OD Apprentice Administrator - Band 218m Fixed term, Full-time hrs per week
1. Provide general administrative support to the Apprenticeships by answering the telephones, dealing with queries (either in person or via emails), monitoring and responding to emails in the Apprenticeship and Work Experience inboxes.
2. To maintain accurate records for apprentices on the Government Digital Apprentice Service, adding learners, training providers, and reporting.
3. To provide administrative support using the OLM system to ensure that apprenticeship and training records for staff are updated, and maintained.
4. Support projects such as National Apprenticeship Week, Learning at Work Week, apprenticeship information stalls, job fairs, staff engagement and OD activities as required. This includes co- ordinating with the Communications Team, Facilities Management, and subject matter experts; following up with enquiries, conducting and reporting on To liaise with Salisbury Managed Procurement Services to identify training providers for specific apprenticeships and request bids.
Proposed interview date: 27th September
About us
You are the difference -Staff Pledges
All staff are expected to demonstrate a considerate and respectful attitude. I will always introduce myself to patients and other staff "Hello my name is"
If I see that someone looks like they need help, assistance or they look lost - I will always - Can I help you?
If I can't help you I will always ensure that I refer you to someone who can
If I see behaviour that is inappropriate I will feel empowered and supported to always challenge it
Job description
Job responsibilities
Please see the attached supporting document which contains more information about the role in job description and person specification
Person Specification
Education
Essential
1. GCSE or equivalent Digital Skills
2. Completion of a minimum of 2 GCSE's at passing grade
Desirable
3. Evidence of ability to organise
Experience
Desirable
4. Previous NHS experience
5. Previous customer service experience
Behavioural
Essential
6. Evidence of coping with rapid change
7. Excellent attitude towards learning
Desirable
8. Experience working in a fast pace environment