Job Title: Functional Consultant - TLM
Location: Cheadle/ Chertsey
Reports to: Implementation Team Manager
Key Responsibilities:
* Project manage and implement client business on ADP's Time and Labor solutions to meet both client and company requirements in an agreed and timely manner.
* Provide consultancy to the client in the analysis of the business offer.
* Perform project management, planning and analyze client requirements.
* Assist in creating the functional design (where appropriate), manage application configuration, data conversion, monitor project progress and perform system testing.
* Ensure completion and sign off of project to agreed success criteria.
* Act as project lead for matrix project teams as required.
* Engage in ADP's continuous improvement programme.
Key Duties / Tasks:
* Using Client Analysis documentation, clarify and confirm client requirements to ensure database programming meets the client's time and attendance requirements.
* Identify problems, assess impact, and determine solutions.
* Follow TLM software/implementation setup and programming guidelines.
* Undertake, coordinate and reconcile the migration of client data between third party systems and ADP software by agreed guidelines.
* Assist client with installation and configuration of time collection devices.
* Conduct parallel/test processing with the client; review all procedures, adjust program rules if necessary.
* Assist in first live processing runs.
* Where necessary, undertake configuration of links between time and attendance and ADP/third party payroll solutions.
* Meet or exceed sales order target live dates.
* Create, maintain and provide implementation project schedule/timeline for client and structure to target live achievement dates.
* This task may be undertaken in conjunction with the ADP Project Office depending on circumstances.
* Coordinate and register client for product training.
* Update Implementation Management on progress of projects, highlighting order backlog and escalating appropriate risks and issues.
* Maintain timely and accurate records of all client visits and implementation activity.
* As required conduct on-site training work with sales and ADP project managers to maximize client satisfaction and TLM business results.
* Work with third party project managers where appropriate.
* Obtain and log all relevant sign off documentation as per implementation and audit guidelines.
* Ensure relevant ADP departments are kept informed as and when accounts go live as per agreed guidelines.
* Ensure that all additional revenue generated from the account during implementation is logged with the relevant department for billing.
* Keep up to date with new product rollouts and existing product enhancements.
* Perform client follow up visits as required.
Requirements:
* Knowledge of Windows based network environment an advantage but not essential.
Skills Required:
* Project Management.
* Ability to work under time constraints essential.
* Innovation and problem solving.
* Financial and commercial awareness.
* Communication and influencing.
* Teamwork and cooperation.
* Results orientation.
* Flexibility and organisational commitment.
* Service oriented aptitude with good written and verbal communication skills.
* Ability to prepare and conduct formal presentations.
Education and Experience:
* Previous experience working directly with clients performing an implementation or consulting role (desired but not essential).
Other:
* The post holder will frequently be required to travel to client locations throughout the UK and the Republic of Ireland, and may occasionally be expected to stay overnight where relevant.
* This role will involve a mixture of both office and field-based work.
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