Job Overview:
We are looking for an accomplished office administrator to support our growing domiciliary care service. The successful applicant will be working in conjunction with our care manager, care coordinators, care staff, and directors to help deliver a high level of customer satisfaction. Experience working in Health and Social Care is preferred.
Responsibilities:
1. To be a professional first point of contact at the service whether in person or by telephone.
2. Take an active role in marketing the service; providing initial information, giving best advice to enquiries, emailing the care coordinators with all enquiry details and ensuring it is logged on to the company intranet.
3. To administrate the recruitment of new staff; placing advertisements, contacting candidates, arranging interviews, preparing interview paperwork, arranging CRB completion and employment paperwork completion with candidate, entering candidate information onto HR system, arranging external and internal induction training and purchasing items for new starters (uniforms and badges).
4. Secretarial support to Directors and Care Coordinators; including letter writing, recording letters sent on intranet, emailing any important information to the above.
5. Assisting with purchasing care supplies, kitchen supplies, cleaning supplies and any other items required for the smooth running of the service.
6. Ordering stationary supplies from our approved supplier.
7. Recording any office maintenance issues on the intranet and contacting the required organisation to fix the issue once approval is received from the Director.
8. To log any complaints on the intranet and escalate them to relevant manager immediately.
9. To be fully aware of the safeguarding policy and your part within that process.
10. Scheduling supervisions for staff members and filing supervision records once completed.
11. To maintain HR records; Holidays, supervisions, sickness, training and significant employment dates.
12. To help prepare payroll information.
13. To ensuring timely archiving and recording of location of paperwork for future reference (put onto Archiving Database).
14. To check in accident forms, ensure their fully filled in and accurate, record on the spreadsheet, complete the summary and file.
15. Printing forms required by the care staff and ensuring stocks do not run low.
16. Perform data entry tasks and maintain accurate records.
17. Provide general clerical support, including filing, photocopying, and scanning documents.
18. Type and proofread correspondence, reports, and other documents.
19. Manage office supplies and inventory.
20. Organize and schedule appointments, meetings, and travel arrangements.
21. Assist with the preparation of presentations and reports.
22. Maintain office cleanliness and orderliness.
23. Computerize documents and maintain electronic filing systems.
24. Utilise email, calendar management, and document sharing.
25. Answer phone calls and greet visitors with professionalism and excellent phone etiquette.
Requirements:
1. Genuine interest in working within a caring environment.
2. A basic understanding of overseas sponsorship processes.
3. Proven experience in an administrative or office support role.
4. Strong clerical skills with attention to detail.
5. Excellent typing speed and accuracy.
6. Familiarity with office equipment such as printers, scanners, and photocopiers.
7. Proficient in using computer software programs, including Google Suite (Docs, Sheets, Slides) and Microsoft Office.
8. Exceptional organizational skills with the ability to prioritize tasks effectively.
9. Strong communication skills, both written and verbal.
10. Ability to work independently with minimal supervision.
Job Types: Full-time, Permanent, Temp to perm
Contract length: 3 months
Pay: £25,000.00-£32,000.00 per year
Benefits:
* Company pension
* Employee discount
Schedule:
* Monday to Friday
Application question(s):
* Do you have experience working in Health or Social Care?
* Do you have experience working in Domiciliary Social Care Sector?
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (required)
* Administrative experience: 1 year (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: DL001
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