We are Gravity, where having fun matters…
We are Gravity, we are the UK’s biggest name in
active entertainment. Fun is our key word, where are sites offer up to 30
activities from e-karting to trampoline parks, high wall climbing to augmented
reality bowling. To support our sites, we have a key team of Customer Service
Agents based in our new office in central Wakefield. The offices are open 7
days per week, and facilities for staff include a fabulous kitchen area,
relaxing seating, pool table and darts boards…we want our staff to have fun at
work!
What you’ll be doing…
Day to day you will be working within our Customer
Service call centre. You will be taking in bound calls, working on our live
chat, and answering emails from the general public. You will be answering
questions and making bookings for our various venues across the UK.
Working in a fast-paced high volume contact centre
you’ll need to work efficiently to answer and respond to customer queries
quickly or to a high service standard. At Gravity, we pride ourselves on
offering our customers the best possible experience, so you’ll provide honest
and accurate information with a positive and enthusiastic approach leaving our
guest excited about their booking.
Your main Responsibilities:
* Handling
inbound calls from customers related to new or existing bookings.
* Booking
one of our excellent activities in one of our many locations around the
UK, over the phone or following up to email requests.
* Providing
accurate and up to date information requested on the various Gravity
locations across the UK acting as the central resource for customer
enquiries.
* Providing
support to your wider CSC colleagues and working with the CSC management
team to deliver a great guest experience.
* Working
flexibly to undertake ad hoc duties as and when required to help meet the
needs of the business and guest experience.
We are looking for team members who can be flexible
in the hours and days they work. We operate Monday to Friday 1000 – 1900 and
Saturday and Sunday 0900 to 1700. Ideally you will have a customer
service background,
We are totally flexible in the hours we can
accommodate but ideally you should be available at least one day per weekend,
and available to work a couple of evenings per week. We can offer part time, or
full-time contracts.
What’s in it for you?
· Initial
hourly rate of £11.63
·
Subsidised parking
· Central
Wakefield location, close to train station and major bus routes
·
Discounted rates when using our sites including Gravity @ Xscape
·
Employee Assistance Program
·
Contributary health insurance
·
Subsidised food and drink on sites
·
Subsidised parking
· The
opportunity to grow your career through training and development.
And best of all you will be joining a fun team,
with a great company culture #wearegravity