If you're confident in providing first-class customer support and enjoy delivering a memorable customer service experience, this part-time Customer Service vacancy is worth considering What’s in it for you? Work hours: 24 hours per week - Wednesday, Thursday, Friday - 9am to 5.30pm with a half an hour lunch Salary guide: £18,880 plus a monthly lunch allowance of £80.50 12 days basic holiday plus bank holidays, increasing with the length of service Benefits following 6-month probation: Life Assurance and Group Income Protection (subject to qualifying rules in force at the time) Increased Employer pension contribution Eligibility for the Car Scheme Private Medical Insurance Hybrid working after successful completion of their probation period (subject to the Manager's discretion) Customer Service Responsibilities: Regularly liaise with business customers to resolve queries, aiming to provide a one-call resolution Build relationships with customers and foster close-knit relationships that enable you to deliver exceptional service Liaise with customers over the phone and via email to process orders, working together to ensure the products are in line with their requirements and timescales Offer support across the wider customer service team when necessary Record all customer contact through the system Customer Service Skills and Experience: Proven experience gained in a similar customer service role, with a history of delivering excellent customer service Solutions-focused with plenty of initiative, always looking at ways to make improvements and confident resolving issues Strong communicator, able to deliver information clearly and concisely and understands the importance of listening A team player, happy to help where needed and undertake ad-hoc tasks Good administration skills with the ability to record information through CRM systems Possesses a minimum of 4 GCSE's, including Maths and English