Supporting both a Lead and Assistant File Handler, performing delegated tasks, to pursue the progression and/or resolution of a file as soon as practically possible. The role will involve working upon complex and high-value military claims in a fast-paced environment allowing for development in NIHL cases.
Key Accountabilities
* To undertake initial steps on a file including sending out acknowledgements and procedural documents such as registration of CRU and the obtaining of key documentation.
* Conducting such investigations as are appropriate and as may be delegated by the Lead File Handler, which could include obtaining and reviewing military personnel and medical records/medical evidence.
* Carry out standard procedural tasks.
* Progress with training to allow development with the role to complete more complex tasks.
* Instructing experts where the need arises.
* To assist the Lead File Handler in progressing the file in the most appropriate manner.
* To ensure compliance with SRA Standards & Regulations.
Activity Time Frames:
* Adaptable, follows direction of the Lead File Handler and prioritises own activity on a daily basis.
* Typically expects 6 chargeable hours per day, to be agreed at team local level.
* Supports Lead File Handler and Assistant File Handler.
* Works on case load of the Lead File Handler.
* Completes delegated tasks within the time frame set.
Experience, Skills and Qualifications
* Organisation.
* Motivation.
* A willingness to learn.
* Able to take direction from a more senior individual.
* Technical knowledge and experience to be developed.
Benefits:
* Davies Incentive Plan.
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
* Simply Health Care Cash Plan.
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
* Death In Service – after 1 years’ service.
* Pension Contribution based 5% Employee / 3% Employer.
* Cycle to Work Scheme*.
* Season Ticket Loan*.
* Access to Online Discount Sites.
* Discounted Gourmet Society Membership.
* Discounted Tickets for Merlin Attractions nationwide.
* Discounts at local retail outlets.
*after successfully completing probation.
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years, Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
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