At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.
We’re seeking a future team member for the role of Client Service Director (SVP) to join our Asset Servicing, Client Experience team. This role is located in Manchester, UK. Hybrid.
In this role, you’ll make an impact in the following ways:
* Develop a thorough understanding of our client’s business, operating model, and technology strategy.
* Deliver exceptional service aligned to clients’ needs and expectations across all products and services.
* Cultivate a deep relationship and appreciation for what drives our clients’ service requirements.
* Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution).
* Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities.
* Deliver robust operational insights and transparency into service performance, leveraging industry-leading interfaces.
* Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions.
* Navigate our technology, product, and operations groups to improve service today and build better solutions for the future.
To be successful in this role, we’re seeking the following:
* Build strong, collaborative relationships, both internally and externally with our clients.
* Analyse information and apply problem-solving skills.
* Operate with a sense of urgency and prioritise effectively.
* Communicate clearly and concisely and be able to adapt style depending on the audience.
* Apply a strong controls focus and know when to escalate.
* Demonstrate strong leadership skills and provide guidance to less experienced team members.
* Sufficient years of Middle office experience.
* Experience of engaging with, or working within, top-tier investment services firms.
* Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.
* Bachelor's degree or the equivalent combination of education and experience.
* Sufficient years minimum of total work experience in financial services, or similar industry, is preferred.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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