1. Responsible for the UK's bad debt charge, which accounts for c.30% of the total bad debt charge
2. Work closely with the Director of Collections to design & deploy a strategy that is aligned to the company's risk appetite and growth aspirations
3. Managing over 20 heads within the team
4. conducting 1-1's and monthly plans with staff
5. Develop and enforce comprehensive collections and debt recovery policies
6. Ensure compliance with relevant laws, regulations, and industry standards
7. Regularly review and update policies to reflect changes in legislation and best practices
8. Establish ethical guidelines for debt recovery practices working with a panel of 3rd party suppliers i.e. DCA, Legal partners
9. Whilst the role is to lead on the UK Collections portfolio, there will be a requirement to work collaboratively with the Head of Northern Europe & HO Ireland to ensure best practice approach to policy and key processes
10. The role holder will also be responsible for UK & Ireland Debt Recovery; therefore, the role holder will need to ensure a seamless and fully optimised end to end debt strategy is in place
11. Responsibility for UK & Ireland 3rd party contracts & operational management of our external partners (legal & Debt Collection Agents).
12. Key to success will be a proactive approach to managing the debt strategy, starting with point-of-sale procedures, through to applying a customer ...