Job Title: Head Of Billing
Location: Nottingham
About the Company:
We are recruiting on behalf of a rapidly growing company within the utilities sector, seeking a dedicated and experienced Head of Billing to lead their billing operations. This is an exciting opportunity to join a dynamic team in a fast-paced environment and play a key role in driving operational excellence. If you are passionate about improving processes and leading teams, this could be the perfect role for you!
Role Overview:
As the Head of Billing, you will take full ownership of the retail business billing operations, leading and managing the team responsible for delivering day-to-day billing activities. The role is focused on maximising efficiency, ensuring accurate billing, and supporting debt prevention. You will collaborate closely with senior leadership and various departments to deliver first-time right outcomes and drive improvements across the billing cycle.
Key Responsibilities:
1. Lead and develop the Billing team, responsible for SME, I&C, and bespoke billing, while partnering with key stakeholders.
2. Improve first-time right billing performance by refining and efficiently supporting the meters-to-cash cycle and debt prevention.
3. Ensure all billing processes comply with industry regulations and standards.
4. Provide accurate metering and billing in...