Job Summary
An exciting opportunity has arisen within the quality team at Teldoc. We are looking for a qualified Advanced Clinical Practitioner (ACP) who can combine a clinical role with senior management responsibilities. This is a dynamic and evolving role. You must have a strong focus on continual quality improvement.
The post holder will work closely with the Director of Quality & Governance to provide support to the Clinical Governance and Quality Agenda within Teldoc. To provide visible, professional clinical leadership that promotes the values of care, compassion, and respect for patients, carers, and staff.
Main Duties of the Job
Duties include maintaining active engagement with clinical staff, assisting in staff induction, performance reviews/appraisal, and leading on designated clinical areas.
About Us
The role is based at any of the six Teldoc practices, but you may be required to provide cover at the Priorslee and Shifnal sites, so you must be able to travel.
Date Posted: 27 March 2025
Pay Scheme: Other
Salary: £44,946.35 a year
Contract: Permanent
Working Pattern: Part-time
Reference Number: A1923-25-0020
Job Locations: Teldoc, Euston Way, Town Centre, Telford, Shropshire, TF3 4LY
Job Responsibilities
Key Responsibilities
General
* Promote & maintain high standards of clinical care
* Provide line manager support to NP, Paramedic, and ACP team
* Maintain active engagement with clinical staff, assisting in staff induction, performance reviews, and appraisals
Quality & Governance
* Participate in the conduction of clinical audit, reporting findings.
* Ensure consistent clinical protocols are in place across the organisation, conducting regular reviews to ensure they remain relevant
* Lead on designated clinical areas, such as early cancer diagnosis
* Provide support in the management of clinical complaints, promoting a culture which encourages clinicians to review practice
* Lead on Significant Event Analysis to identify and disseminate learning
* Attendance at Quality Governance meetings
Risk Management
* Assist with ensuring the organisation meets and maintains the requirements of Care Quality Commission
* Assist in the management and investigation of incidents, sharing lessons learned
Other
* Maintain own skills in quality, governance, audit, and risk management
* Undertake such duties as may be delegated to the post-holder from time to time
Person Specification
Skills, Knowledge, and Experience
Essential
* Excellent IM&T skills (Word, Excel)
* Sound understanding of Risk Management
* Excellent verbal and written communication skills
* Ability to communicate effectively and engage a multidisciplinary team
Desirable
* Knowledge of clinical research processes, including legislation and governance
Experience
Essential
* Previous managerial experience
* Involvement with Quality Governance processes and clinical audits
Desirable
* Experience of complaint handling
Qualifications
Essential
* Registered Nurse / Paramedic
* PgDip / MSc qualification in Advanced Clinical Practice
Desirable
* Evidence of Quality Improvement related study
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
UK Registration
Applicants must have current UK professional registration.
Employer Details
Employer Name: Teldoc
Address: Euston Way, Town Centre, Telford, Shropshire, TF3 4LY
Employer's Website: Teldoc Website
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