Job summary An exciting opportunity has arisen within the quality team at Teldoc. We are looking for a qualified Advanced Clinical Practitioner (ACP) who can combine a clinical role with senior management responsibilities. This is a dynamic and evolving role. You must have a strong focus on continual quality improvement. The post holder will work closely with Director of Quality & Governance to provide support to the Clinical Governance and Quality Agenda within Teldoc. To provide visible, professional clinical leadership that promotes the values of care, compassion and respect for patients, carers and staff. Main duties of the job Duties include maintaining active engagement with clinical staff, assisting in staff induction, performance reviews/appraisal, lead on designated clinical areas. About us The role is based at any of the six Teldoc practices, but you may be required to provide cover at the Priorslee and Shifnal sites, so you must be able to travel. Date posted 27 March 2025 Pay scheme Other Salary £44,946.35 a year Contract Permanent Working pattern Part-time Reference number A1923-25-0020 Job locations Teldoc Euston Way Town Centre Telford Shropshire TF3 4LY Job description Job responsibilities Job Summary This is a dynamic and evolving role. You must have a strong focus on continual quality improvement. The post holder will work closely with Director of Quality & Governance to provide support to the Clinical Governance and Quality Agenda within Teldoc. To provide visible, professional clinical leadership that promotes the values of care, compassion and respect for patients, carers and staff. KEY RESPONSIBILITIES General Promote & maintain high standard of clinical care Provide line manager support to NP, Paramedic, and ACP team Maintain active engagement with clinical staff, assisting in staff induction, performance reviews and appraisals Quality & Governance Participate in the conduction of clinical audit, reporting findings. To ensure consistent clinical protocols are in place across the organisation, conducting regular reviews to ensure they remain relevant To lead on designated clinical areas, such as early cancer diagnosis Providing support in the management of clinical complaints, promoting a culture which encourages clinicians to review practice To lead on Significant Event Analysis to identify and disseminate learning Attendance at Quality Governance meetings Risk Management Assist with ensuring the organisation meets and maintains the requirements of Care Quality Commission Assist in the management and investigation of incidents, sharing lessons learned Other To maintain own skills in quality, governance, audit and risk management Undertake such duties as may be delegated to the post-holder from time to time Job description Job responsibilities Job Summary This is a dynamic and evolving role. You must have a strong focus on continual quality improvement. The post holder will work closely with Director of Quality & Governance to provide support to the Clinical Governance and Quality Agenda within Teldoc. To provide visible, professional clinical leadership that promotes the values of care, compassion and respect for patients, carers and staff. KEY RESPONSIBILITIES General Promote & maintain high standard of clinical care Provide line manager support to NP, Paramedic, and ACP team Maintain active engagement with clinical staff, assisting in staff induction, performance reviews and appraisals Quality & Governance Participate in the conduction of clinical audit, reporting findings. To ensure consistent clinical protocols are in place across the organisation, conducting regular reviews to ensure they remain relevant To lead on designated clinical areas, such as early cancer diagnosis Providing support in the management of clinical complaints, promoting a culture which encourages clinicians to review practice To lead on Significant Event Analysis to identify and disseminate learning Attendance at Quality Governance meetings Risk Management Assist with ensuring the organisation meets and maintains the requirements of Care Quality Commission Assist in the management and investigation of incidents, sharing lessons learned Other To maintain own skills in quality, governance, audit and risk management Undertake such duties as may be delegated to the post-holder from time to time Person Specification Skills, Knowledge and Experience Essential Excellent IM&T skills Word, Excel Sound understanding of Risk Management Excellent Verbal and written communication skills Ability to communicate effectively and engage a multidisciplinary team Desirable Knowledge of clinical research processes, including legislation and governance Experience Essential Previous managerial experience Involvement with Quality Governance processes and clinical audits Desirable Experience of complaint handling Qualifications Essential Registered Nurse / Paramedic PgDip / MSc qualification Advanced Clinical Practice Desirable Evidence of Quality Improvement related study Person Specification Skills, Knowledge and Experience Essential Excellent IM&T skills Word, Excel Sound understanding of Risk Management Excellent Verbal and written communication skills Ability to communicate effectively and engage a multidisciplinary team Desirable Knowledge of clinical research processes, including legislation and governance Experience Essential Previous managerial experience Involvement with Quality Governance processes and clinical audits Desirable Experience of complaint handling Qualifications Essential Registered Nurse / Paramedic PgDip / MSc qualification Advanced Clinical Practice Desirable Evidence of Quality Improvement related study Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Teldoc Address Teldoc Euston Way Town Centre Telford Shropshire TF3 4LY Employer's website https://www.teldoc.org/ (Opens in a new tab)