Would you like to join us as we open the doors of our newly built and refurbished Hospice building? Do you have a can-do attitude and impeccable attention to detail?
About us
The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter, and our patients' and families' voices are at the heart of all we do.
Upon the much-anticipated move back “home”, we are looking for someone dynamic, engaging, and forward-thinking who will lead our front of house operations including our Reception, Gargowan Cafe and Boutique Shop, Gargowan Gifts, as well as our contemplation space called the Magnolia room.
You’ll be front and centre, a personable and professional point of contact for everyone who walks through our doors, ensuring every operational element runs like clockwork. Actively following and exhibiting our values of being kind and compassionate, honest, and inclusive at each and every interaction with our patients, families, staff, volunteers, and visitors.
About the Role
We have an exciting opportunity for an individual who will lead the Front of House team, made up of our amazing volunteers. You will be at the heart of the hospice, ensuring your team welcomes every visitor from the moment they step through our doors or pick up the phone to us. Every step of our visitor journey must be seamless and consistently exceed expectations, regardless of the reason for their visit. Our vision is to create the most incredible welcome for our community, ensuring a service that’s unique, bespoke, and tailored to each visitor’s requirements.
About You
This important role calls for strong organisational and communication skills with a high degree of planning and attention to detail. Significant experience in a customer service environment is essential, and hospitality experience would be beneficial. The successful candidate will also have strong people skills and be able to work well under pressure, juggling competing priorities day to day. You must have the personality to be able to build rapport with all our visitors, understanding the sensitivities of the environment, so high emotional intelligence and resilience are required. A professional and courteous manner and a willingness to go above and beyond for our visitors, many of whom are family members of our patients as well as staff, are all essential qualities. A real people person, you’ll be able to find a connection with just about anyone, from anywhere.
Job Summary
As our Front of House Manager, you will be the welcoming face of our organisation, ensuring that every visitor, no matter their reason for coming into our building, is welcomed and treated in line with our values of kindness and compassion, honesty, and inclusiveness. You will manage and oversee all aspects of the Hospice front of house operations including reception, in-house events, housekeeping, coffee shop and catering services, volunteers, and team management. You will also oversee our Contemplation space, learning and teaching events, ad-hoc special events, deliveries, and donations. You will create a front of house operation that is courteous, efficient, consistent, and professional whilst providing a welcoming and uplifting experience for patients, visitors, and the public. You will be a role model for hospitality throughout the Hospice, ensuring a strong, positive public image is maintained by you and your team of staff and volunteers.
We reserve the right to close this ad before the closing date.
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