Summary
Want to get your career off to a flying start? The sky’s the limit with TUI, operating in around 180 destinations worldwide. As an apprentice in our Crystal Ski Commercial Team, you’ll spend two invaluable years working right at the heart of our business – with real responsibilities, and the chance to work on real projects.
Annual wage
£23,904 a year
Starting salary for the role is £23,904 per annum with fantastic progression and incremental roll off salary.
Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.
37 hours 30 minutes a week
Possible start date
Saturday 1 March
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice in our Crystal Ski Commercial team, you’ll spend two invaluable years working right at the heart of our business – with real responsibilities, and the chance to work on real projects.
You’ll gain a unique insight into our exciting and dynamic industry, with exposure to many other functional areas and senior colleagues, as well as the opportunity to enhance your professional skills through an extensive and tailored programme of learning and development. You’ll have lots of fun during your time with us, and we’ll ensure you get the support you need every step of the way.
The time that our customers spend away on our holidays is precious. That’s why we need to understand what our customers want as well as how the world is changing so we can design, develop and deliver dream holidays.
As a Trading Executive Apprentice, your main job is to help make the most money from the destinations you manage. You will work closely with the Product & Planning Manager and the Trading Manager to:
* Maximise flight bookings: Ensure planes are as full as possible.
* Optimise hotel stays: Make sure our main hotels have high occupancy.
* Improve product presentation: Make our travel packages attractive and customer friendly.
You will also help plan for future seasons by analysing how well destinations are performing and providing insights to support planning. Additionally, you will have opportunities to grow and advance in your career.
Your main responsibilities will include:
* Analysing Performance: Regularly check key performance indicators (KPIs) for your destination to help with trading actions and campaigns.
* Monitoring Merchandising: Ensure your product is well-presented across all channels to boost performance.
* Evaluating Financial Performance: Review each unit, resort, and country to spot financial issues and suggest fixes.
* Managing Financial Performance: Work with the Product & Planning Manager to take charge of your destination's financial health.
* Setting Prices: Lead the pricing for your destination, making sure prices are competitive and costs are covered.
* Recommending Strategies: Suggest yield management rules and strategies to the Trading Manager.
* Coaching Team Members: Help train less experienced team members and develop your own people skills.
* Collaborating on Bed Supply: Work with the Bed Trading Executive to solve bed supply issues and maximize yield.
* Handling Customer Queries: Address customer questions from our contact centres.
* Providing Insights: Offer key insights and action recommendations for Destination & Trading Meetings.
Where you’ll work
Crystal Platinum House
Surbiton
KT6 4QD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LINDEN MANAGEMENT (UK) LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Our Crystal Ski Commercial Apprenticeship programme is a unique and exciting opportunity to gain a Level 3 Business Administrator apprenticeship and qualification whilst developing a rewarding career in our Crystal Ski Commercial Team. It involves two years of study while being paid in a full time permanent commercial role.
Training is delivered virtually within the office.
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade C and/ or 4 and above)
* Maths (grade C and/ or 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
Other requirements
We reserve the right to withdraw this advert should we receive lots of applications. At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel.