Job summary
This is an exciting new administrative role that will help support the Clinical Endoscopist (CE) team as they expand within their professional roles. The administrative assistant will be central to meeting the admin needs of the department by maintaining accurate data entry, responding to queries both verbal and non-verbal and providing support during meetings and training. The post holder will be integral in the management of upper GI histology for gastroscopy procedures, ensuring histology is monitored, updated on the appropriate databases and relayed back to the patient in a professional and timely manner.
Main duties of the job
* Provide Administrative support when required to the Clinical Endoscopist (CE) team.
* Support the CE team in answering and recording patient and health professional telephone enquiries and escalate clinical calls to the CE team appropriately.
* Ensure all patients receive an updated histology report or clinical letter relaying their histology results (Upper GI only).
* Liaise with the wider endoscopy team and other health care professionals when required and relay/escalate appropriate information back to the CE team.
* Manage own workload and act independently within occupational guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times.
* To attend meetings, taking minutes and keeping notes.
* To book rooms and support both in-house and external training events and undertake routine office duties including photocopying and scanning.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Person Specification
Qualifications and Training
Essential
* Educated to GCSE level A*-C in English language or equivalent (e.g. Functional skills level 1 or above; in Adult literacy at level 1)
* Educated to GCSE level A*-C in Mathematics or equivalent (e.g. Functional skills level 1 or above; in Adult numeracy at level 1)
* Good Keyboard, word processing skills
Knowledge and Experience
Essential
* Good communication skills
* Experience of working without supervision and initiating own workload
Desirable
* Previous experience of working in an NHS healthcare setting
* Experience of dealing with staff of all levels within a large organisation
* Experience of working within Endoscopy or Gastrointestinal services
Skills and Abilities
Essential
* Ability to work on your own initiative and with minimal supervision
* Excellent communication skills both verbal and non-verbal
* Ability to develop productive working relationships
* Good organisational skills
* Advanced IT skills with experience of all Microsoft packages, especially Excel, Power-Point and Outlook
* Self-confident and approachable
* Willingness to learn new skills, Highest integrity
* Understand the sensitivity and confidentiality of work-related issues and handle the situation in an appropriate manner
* Ability to produce reports/documents in a timely manner
* Ability to work flexibly, changing role in line with service demands and priorities
Desirable
* Competent in the use of patient administration system or similar
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. #J-18808-Ljbffr