We are seeking a dynamic and results-oriented Account Manager to join our team in Cambridge, MA. In this role, you will be responsible for cultivating strong client relationships, driving business growth, and ensuring client satisfaction.
Responsibilities:
Client Relationship Management:
* Build and maintain strong, long-term relationships with key decision-makers.
* Deeply understand client needs and tailor solutions to meet their short and long-term objectives.
* Proactively address client concerns and issues, ensuring exceptional customer service.
Business Development:
* Identify and pursue new business opportunities.
* Qualify leads and convert them into sales opportunities.
* Conduct market research to identify trends and opportunities.
* Leverage VCLS’s local and global assets to solidify VCLS’s unique positioning in the US Life Science ecosystem
* Attend industry events and conferences to network and build relationships.
Sales Process:
* Lead the entire pre-project sales process, from lead generation to contract closure.
* Partner with the Business Development team in developing proposals, managing commercial agreements, and nurturing relationships throughout the client lifecycle
* Develop and present persuasive proposals and presentations.
* Negotiate contracts and pricing to maximize revenue.
* Ensure a smooth transition of projects to the project team.
Account Management:
* Analyze account performance and develop strategies for growth.
* Monitor key performance indicators (KPIs) and adjust strategies as needed.
* Forecast sales and revenue.
* Collaborate with cross-functional teams to deliver exceptional client experiences.
* Passionate about Life Sciences with a deep appreciation for the rapid advancements in the field.
* Proven track record in account management, preferably in the Life Sciences, CRO, Pharmaceutical, and Biotech industries.
* AS/BA/BS degree in Marketing, Business Administration, Healthcare, or related program preferred.
* Entrepreneurial spirit, global perspective, and corporate acumen enable you to thrive in a dynamic, fast-paced environment.
* Curious, empathetic, and consultative in approach, allowing you to understand clients' needs and develop customized solutions.
* An exceptional communicator with the agility to build relationships across varying levels of seniority and expertise.
* Driven by innovation with a collaborative mindset, you are energized by working with like-minded colleagues to grow a business in an evolving industry.
* Adept and proficient computer skills including Microsoft 365, Adobe and CRM tools.
* Live our PIPE values (People, Innovation, Passion, Excellence)
This role is a unique opportunity to make a significant impact in a leading Life Sciences consultancy as we continue to expand our footprint.
Why VCLS:
* Make a Difference: Contribute to the development of life-saving therapies and accelerate progress in the field.
* Learn and Grow: Work alongside industry experts and gain invaluable mentorship.
* Dynamic Environment: Be part of a passionate team dedicated to client success and innovation.
* Growth Potential: Build a rewarding career in a company that fosters continuous learning and development.
VCLS is committed to fostering a diverse and inclusive workplace. We are a proud equal opportunity employer and value the unique contributions of all individuals. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
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