Role Overview:
Working with a variety of stakeholders, the Solutions Architect will focus on design and implementation of business and IT solutions which meet the business needs. The role will have a heavy focus on CRM and FSM, working with Dynamics 365, on the continued roll-out and development of these products across our global sites. The Solutions Architect will collaborate to identify gaps, roadmaps and solutions to support the migration from our legacy estate.
The successful applicant will play a key role within the Zenith programme & will provide important support across the wider business as the team grows, with the opportunity to develop into the Lead Functional Consultant for CRM/FSM.
Your objectives and responsibilities will focus on:
* Provision of technical leadership and guidance on best practice, opportunities and threats in the CRM/FSM space, working closely with Product Owners.
* Leading pre-project scoping and cross-domain, cross-function and cross-organisational alignment activities.
* Contributing to business case creation and roadmap planning of new projects.
* Translating business and technical requirements into viable business solutions.
* Facilitating solution design workshops and documenting proposed solutions.
* Researching and evaluating new technologies and trends, providing recommendations.
* Leading the solution identification and evaluation, facilitating business-facing and technical product demo sessions.
Your previous experience is likely to include:
* Well-rounded experience as a Functional Consultant/Solutions Architect with a focus on CRM/FSM business applications.
* Leading/working on Dynamics CRM/FSM projects and application development.
* Working with Azure and leading implementation of COTS and SaaS applications & cloud technologies for a global user base.
* Designing and developing software solutions using various technologies and platforms.
* Working with global teams, across multiple time zones, languages and cultures.
* Working within large, complex organisations and building an understanding of the interdependencies and impacts of proposed solutions.
To be successful in this role you will:
* Demonstrate Company Core Values at all times.
* Possess excellent communication and presentation skills, with the ability to communicate complex technical concepts and solutions to various audiences, in a clear and concise manner.
* Show excellent planning and organisational skills.
* Demonstrate influencing skills and the ability to inspire, motivate and mentor IT and non-IT colleagues.
* Possess strong analytical and problem-solving skills.
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