Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Team Leader to join them on a permanent basis.
In this diverse and fast-paced role you will be responsible for overseeing the day-to-day operations of the claims and customer services team. You will lead, mentor, and motivate the team to ensure the smooth and efficient processing of claims, and the delivery of a first-class customer experience. You will also play a key role in streamlining processes and improving overall team performance.
The ideal candidate will have:
* Strong experience in team management; training, coaching, and performance management.
* Experience within pet insurance; or travel, motor, or personal accident claims or similar consumer products would be preferred but not essential.
* A strong understanding of dealing with complex claims and acting as escalation point.
* Positive, diligent, and determined mindset with a drive to develop a focused and professional team culture.
* Experience within a high-volume, results-focused customer service environment.
* Experience operating within a regulated industry.
What you'll be doing:
1. Lead and manage the claims and customer services team, providing guidance, support, and training to ensure optimal performance.
2. Oversee the claims handling process, ensuring timely and a...