Sales Coordinator
My client is a leading ventilation company providing solutions for energy efficiency and indoor climate. Based in Belfast, they are currently seeking a Sales Coordinator to join their team.
This is a Full-Time, Permanent Position.
With a salary of up to £25,000 per annum (dependent on experience).
Job Purpose:
You will be responsible for providing effective sales coordination & business administration duties for the business in the branch & sales area. This is to ensure the smooth and efficient running of the branch with duties including the processing of customers’ orders/enquiries, purchasing stock items as necessary, liaising with other departments for credit control and product availability & delivery coordination, customer services and general office duties.
Essential Criteria:
* An NVQ 2 in Business Administration or Customer Service.
* Experience of order processing, quotations, admin experience or sales or customer service advisor would be preferable.
* Experience of working in a similar role/and or environment.
Main Duties and Responsibilities:
* To receive and accurately process in accordance with Company procedures, customer’s orders/enquiries, progressing them to completion and to the complete satisfaction of the customer.
* Purchase as necessary, from both internal/external suppliers.
* Liaise with other branches on items of stock transfers, both inwards and outwards, at all times attempting to keep these to a minimum.
* Liaise with other branches/departments on stock transfers/transferred orders, keeping the customer informed at all times.
* Accurately quote transport costs utilising both internal and external transportation and at all times attempting to maximise recovery of these costs.
* Liaise with your BM/other branches on customer delivery requirements to ensure the efficient and cost-effective transportation of sales orders.
* To keep customers informed at all times on items such as delivery, shortages and completions, ensuring complete customer satisfaction.
* Liaise with your regional BDM & BM regarding the pricing of quotations.
* At all times and in conjunction with your regional BDM & BM, maximise sales opportunities and business development within your area.
* Develop sales through “up / add on” selling at every opportunity.
* At all times and in conjunction with your regional BDM & BM, promote products and services.
* To ensure that all discount changes (within the current maximum discount structure) are amended on the system in accordance with Company procedures.
* Liaise with your BM on items of low stock to ensure that correct stock levels can be maintained.
* To liaise with the Company’s Credit Control department on all items relating to customers credit accounts and trade counter cash sales.
* Complete daily duties in accordance with company procedures. Such duties shall include but not limited too; despatching, filing, updating “ship & despatch” dates, completion of other general office duties, quotation chasing and quotation log updating.
* Complete on time all month end procedures, ensuring that all necessary items are fulfilled, in order that the accounts department can correctly complete their duties.
* Accurately handle cash and credit card payments associated with trade counter sales and to process such sales in accordance with Company procedures.