Senior Telecoms Infrastructure Administrator
Location: Woolpit
Expiry: 28/03/2025 23:59
Contract: Permanent
The Vacancy
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Senior Telecoms Infrastructure Administrator who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
As the Senior Telecoms Infrastructure Administrator your key responsibilities are:
1. Working with the business to design, implement, manage and support the group telecoms platforms. This includes account creation and management, call flow management/Interactive Voice Response, and supporting staff with resolving issues.
2. Working with platform providers to ensure account relationships are maintained and licensing reviewed with appropriate internal teams.
3. Planning and preparing for any expansion and changes within the BUUK Group.
4. Actively working to ensure software licensing across all environments in use within the BUUK Group is recorded and kept compliant.
About you:
1. Relevant degree, technical certification or equivalent.
2. Strong communication skills to confidently communicate with employees at all levels of the organisation.
3. Well organized and able to manage their own workload.
4. Experience of maintaining a cloud-based contact centre environment.
5. Experience of maintaining call groups, call flows, and user accounts in a cloud or on-premise telephony environment.
6. Understanding of key telecommunications technologies such as Session Initiation Protocol (SIP) and call flow management.
What can you expect from us:
1. At least the cost of living pay increase every year.
2. Company pension contributions up to 10% if employees contribute 5%.
3. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
4. Enhanced maternity, paternity and adoption pay.
5. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
6. Hybrid working for eligible roles.
7. Development opportunities to reach your career aspirations.
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity, and inclusion in all we do. Please ask us about flexible working options.
Our group
Our group of companies designs, constructs, owns, and operates utility infrastructure networks throughout England, Wales and Scotland. We are the only partner to the new-build sector delivering infrastructure for all utilities – from gas, electricity, water and wastewater to future-proof fibre and heat networks.
What's the best thing about BUUK?
We asked our people.
From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.
We all matter.
Find out about our supportive culture.
Hear how our shared sense of mutual respect and belonging underpins our culture and supports us all.
Vision, Mission and Values
Our vision, mission, and values are the foundations and the future of BUUK. They are what we stand for, how we live and work, where we are going and how we’ll get there. They connect, guide and unite us all, underpinning and strengthening our commitment to be our best and do our best for our customers, stakeholders, the environment, communities – and for one another.
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