IT SERVICE DESK TECHNICIAN - 9 MONTH CONTRACT - INSIDE IR35 One of Loriens Dundee based Public Sector Clients are looking to hire an experienced IT Service Desk Technician to join their team on an initial 9 month contract. Any Successful candidates will be required to be on site 2x per week in Dundee. Experience Working in a busy, customer facing IT Service Desk environment Using a Service Desk tool to manage incidents, service requests, problems and assets. Supporting common office software, Microsoft Windows 10/11, Azure Services and applications, Windows Server 2012/2016/2019, Active Directory and Office 365 e.g. Outlook, SharePoint, One Drive. Experience of working to ITIL standards Qualifications Educated to HNC level or equivalent in an ICT related discipline. Skills & Knowledge Excellent communication skills. The ability to communicate with non-technical colleagues to resolve IT incidents remotely. The ability to remain calm under pressure. The ability to work on own initiative and prioritise and manage own workload. Troubleshooting and resolving IT Hardware problems. Planning & organising Uses a methodical and systematic approach to make efficient use of time and manage workload. Recognises the need to be flexible to meet changing priorities. Priorities work effectively to meet deadlines and objective. Ability to plan and deliver own workload to meet the response times required by IT service level agreements for incidents and project timescales for IT development projects. Team Working Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions. Ability to work collaboratively with other members of the IT Team to achieve desired outcomes. Contribute to service improvement within the IT Team including active participation at Team meetings. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.