IT SUPPORT APPRENTICE
Apply From: 09/11/2024
Learning Provider
Delivered by JUST IT TRAINING LIMITED
Employer
ST COLUMBA'S COLLEGE AND PREPARATORY SCHOOL
Vacancy Description
Main areas of responsibility:
* Provide appropriate technical support, help and advice to staff and students.
* Escalate IT Issues initially to the Senior IT Services Technician in a timely manner.
* Ensure tasks are logged on the IT Helpdesk and are processed in an effective, efficient and timely manner.
* Diagnose and resolve 1st line issues.
* Provide AV support including filming, video editing & equipment setups.
* Set up new PCs, Laptops, iPads and install software.
* Maintain the digital signage across the college as required.
* Manage day-to-day email tasks such as creating aliases, mailboxes and distribution groups.
* Manage user accounts and permissions on network resources.
* Maintain printers and consumables, logging any issues, and orders where required.
* Ensure IT equipment and resources are available to staff and students when required.
* Regularly check the IT Suites.
* Log repairs and warranty claims.
* Maintain an up-to-date Asset Register for all computer hardware and software.
Other responsibilities:
* Perform basic administrative support duties, as required, to meet specific operational objectives.
* Provide assistance to the Head of IT Services when required.
* Provide support and knowledge transfer to the other members of the IT Services Team if applicable.
* Ensure that a high level of customer service and support is provided to all stakeholders.
Skills Required:
* Proficient in Windows Operating Systems & Microsoft Office including Office 365.
* Hardware maintenance.
* Configuration and installation of software packages.
Key Details
Vacancy Title
IT SUPPORT APPRENTICE
Employer Description
In 1939, as World War II loomed, Mr Phillip O’Neil founded the College in central St Albans and later moved the school to Iona House. Sixteen years later, The Brothers of the Sacred Heart came from New England in the US to establish St Columba’s as a unique school within a worldwide community.
Vacancy Location
St Columba's College, King Harry Lane, Herts, AL3 4AW
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000282021
Key Dates
Apply From
09/11/2024
Closing Date For Applications
2024-11-14 23:59:59
Interview Begin From
Possible Start Date
2024-11-16 00:00:00
Training
Training to be Provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
* ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining a level 3 IT qualification.
Training schedule has yet to be agreed upon, further details will be made available at a later date.
This standard aligns with the following professional recognition:
* RITTech for 3.
Learning Provider
JUST IT TRAINING LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience.
Apply Now
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