Job Advert Are you passionate about delivering exceptional customer service, along with having a flair for organisation? We looking for a dedicated Client & Applicant Care Coordinator to join our Residential Sales team, based at our head office in Trumpington, Cambridgeshire. Our Residential Sales team has built a reputation for providing first-class service to clients, vendors, and purchasers alike. From valuing properties to move-in day, the team offer a seamless and expert service for a wide range of properties, including period cottages, new homes, and town and country houses. What you’ll be doing: Being the first point of contact for daily phone and email enquiries. Managing the department’s shared inbox. Arranging preview visits, viewings, and surveyor visits, liaising with vendors and applicants as needed. Registering new applicants on the internal database (Reapit) whilst matching search requirements to available properties. Maintaining and cleansing the applicant database, ensuring regular communication with clients. Keeping key lists, alarm sheets, and property information up-to-date, including vendor holiday dates. Supporting the viewing guide team with enquiries and update their availability in the viewing diary. Recording and managing feedback from property viewings. Assisting with completions, including key preparation, recording updates, arranging champagne, and key release forms. Organising the ordering and collection of "For Sale" boards. Maintaining brochure stock and managing filing systems. Creating and sending sales bulletins for new instructions, ensuring accuracy with the sales team. About You: Strong communication skills, being effective and confident in dealing with clients, vendors, and team members in person, over the phone, and via email. The ability to manage multiple tasks whilst maintaining meticulous records. Good attention to detail. Good IT skills including experience with Microsoft Office packages is a must, and previous CRM system experience is advantageous. The ability to collaborate effectively with colleagues and offer support where needed. A proactive approach to delivering exceptional service and maintaining long-term client relationships. Why Bidwells? We’re a different kind of business. Whilst we’re a major player in the property sector, Bidwells remains a privately-owned, independent Partnership, with an inclusive, entrepreneurial culture. We give our people autonomy and take the time to listen. What’s in it for you Competitive Salary: We recognise and reward talent. Comprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perks. Professional Development: Continuous learning, study support and promotion opportunities. Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends. Family Friendly: We offer enhanced family leave policies to support individuals close to you. Work-Life Balance: We value your well-being and offer agile working to support it. Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one.