About Us
At iVendi, we’re revolutionising the automotive industry by simplifying vehicle sales, purchases, and financing. Since 2009, we’ve been connecting over 8,000 dealerships across the UK with cutting-edge online and showroom solutions. Our mission is to make vehicle buying effortless for consumers and create powerful tools for dealers and lenders.
The iVendi Way
At iVendi, we believe in respect, trust, and collaboration. These values drive everything we do—from building innovative solutions to creating a supportive and engaging work environment. Our people are passionate, resourceful, and always ready to tackle challenges with creativity and care. We thrive on teamwork, value diverse perspectives, and make sure to have fun along the way!
About the Role
We’re looking for a CRM Administrator to take ownership of our HubSpot CRM platform, ensuring it supports our business goals by improving data integrity, streamlining processes, and enhancing customer engagement. In this role, you’ll manage the CRM system, optimise workflows, and provide actionable insights that empower our teams to perform at their best.
Main Responsibilities
CRM Management
* Configure, maintain, and customise the CRM to meet business needs.
* Implement automations such as workflows, email sequences, and audience lists.
* Liaise with third parties to manage feature rollouts and project timelines.
* Stay informed on the latest HubSpot updates and recommend improvements.
Data Management
* Manage data imports, exports, and integrity within the CRM.
* Conduct regular audits and data cleansing to ensure accuracy and compliance.
* Create dashboards and reports to track performance and KPIs.
* Analyse CRM data to provide insights that support strategic decision-making.
Process Optimisation and Automations
* Identify opportunities to streamline workflows and improve efficiency.
* Develop and manage automations to support sales, marketing, and customer service teams.
* Promote best practices to maximise user adoption and satisfaction.
User Support
* Act as the primary point of contact for CRM-related inquiries and troubleshooting.
* Provide training and support to users, helping them navigate and utilise the system effectively.
* Maintain clear documentation of processes and best practices.
What You’ll Bring
* Experience in HubSpot administration or similar CRM systems.
* Strong technical, analytical, and project management skills.
* Excellent communication and collaboration skills to work effectively with diverse teams.
* HubSpot Sales/Marketing Software Certification (advantageous but not required).
* The ability to work independently and manage multiple projects simultaneously.
What We Offer
* Flexibility: Hybrid working with modern tools and a supportive environment.
* Competitive Benefits: 25 days annual leave, your birthday off, private healthcare, pension contributions, and more.
* Career Development: Opportunities to grow your skills and advance your career.
* Team Culture: Regular team events, celebrations, and a focus on collaboration and fun.
Our Values
Resourceful: We tackle challenges with creativity, efficiency, and innovation.
Resilient: We adapt, take ownership, and continuously improve.
Reliable: We are consistent, trustworthy, and committed to excellence.
Respectful: We value different perspectives and work collaboratively.
Ready to Join Us?
If you’re excited about leveraging your CRM expertise to drive efficiency, support teams, and make an impact, we’d love to hear from you. Apply now to become our CRM Administrator and help us shape the future of automotive retail!