Job summary
This is an exciting time to join the charity in a newly created IT Projects and Support Engineer role as we look for someone with a strong background in IT infrastructure project management, solution implementation, and technical support.
Main duties of the job
As IT Projects and Support Engineer, you will assist us as we continue to enhance our IT systems and infrastructure. This blended role will see you working closely with the IT Network Manager, leading on key projects, installing, and maintaining new and existing applications such as SharePoint, Intune and Autopilot and ensuring our IT systems remain secure and resilient. In addition, approximately 25% of your week will be spent providing 1st and 2nd line support to the internal team.
Playing a crucial role in managing IT projects and providing technical support, means a strong background in IT projects, IT technical support, system maintenance, and security are vital for this role. An ITIL qualification and strong knowledge of SharePoint, data protection and information governance principles are essential, and Prince 2 or CNNA or similar is desirable but not essential, as is experience of Cyber Essentials Plus. As part of small IT team, a problem-solving approach, strong communication, planning and attention to detail are key.
Working hours: hours per week, based at Cheltenham with some hybrid working.
If this sounds like you, we would love to hear from you
About us
Cobalt Health is a medical charity pioneering innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future.
I CARE our values - our culture - our purpose
Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development
Job description
Job responsibilities
Job Title: IT Projects and Support Engineer
Main Place of Work: Linton House Clinic, Thirlestaine Road, Cheltenham, GL53 7AS and such other areas as required.
Responsible to: IT Network Manager
Accountable to: Chief Executive, Cobalt Health
Line management
There is no line management responsibilities associated with this role, the postholder will provide support, guidance and mentoring to members of the IT team.
Job Purpose:
To plan, coordinate, implement, support IT Infrastructure and business systemprojects
To create and validate documentation and knowledge base articles.
To install, maintain and support new applications / solutions
To ensure that the IT systems are properly protected, resilient and that all keydata is securely backed-up.
To provide 1st and 2nd line support to our users alongside our MSP (Anticipated split: 25% support, 75% Projects)
Manage and maintain Sharepoint
Promote the adoption of industry standards and best practice
Coordinate internal resources and third parties/vendors for projects
Key Relationships
Cobalt IT teams, Cobalt staff team, mobile site staff, logistics, support engineers andpatients
Key areas of responsibility will include:
Specific Duties
Leading on and effectively implementing IT projects to deadlines, including project planning, review of progress, monitoring and evaluating outcomes and seamless transfer to BAU
Provision of IT technical support to project teams and stakeholders, ensuring that the IT implications are scoped out and fully considered, making recommendations and highlighting impacts
Maintenance and development of SharePoint, Intune and Autopilot
Patch management & vulnerability remediation (Microsoft and 3rd party)
M365 administration (AAD, User management, Email, OneDrive, Teams)
1st and 2nd line support, working with our MSP
Creating, reviewing and maintaining technical documentation
IT security, working alongside outsourced SOC
Assisting in the maintenance and upgrade of IT infrastructure
Promoting the adoption of industry standards and best practice within the team and across the charity
Developing and implementing IT policies with the IT Network Manager
Providing mentorship and guidance to more junior members of the team
Supporting staff training and IT skills development
Management of Resources
To assist with monitoring of supplies and capacity planning.
Monitor and maintain sufficient and appropriate supplies to support the department
Teamwork
To work collaboratively with other departments within Cobalt
Taking an active part in team meetings
Champion the professional integrity of the organisation
Adhere to corporate policy and procedure
Advise and mentor staff members, particularly junior staff members
Confidentiality
Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts.
Data Protection
If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.
DBS Disclosure
All appointments are subject to a satisfactory initial DBS check by the