Social Work Assistant
Leicester
17/02/2025 – 3 months initially
Monday to Thursday 8.30-17.00, Friday 8.30-16.30, 37 hrs/week – Office based
Provide First Response Screening, handling safeguarding concerns, assessing risk and sharing information when people report abuse or neglect
Handling telephone calls and emails in relation to Children’s Social Care as well as urgent referrals to the police
Aim help to stop abuse, keep vulnerable children safe and assist families to receive support timely
Provide telephone advice and support to families such as directing families to self-help resources, identify where the needs are greater than can be met by advice only and escalate appropriately to a Social Worker/Team Manager, take phone messages and updates for Social Workers
Assisting social workers
Working with professionals from children’s social care, targeted family help, the police, health and other agencies
You will be supervised by qualified social work staff monthly, and be part of a social work POD, benefiting from reflective and developmental, monthly POD meetings Requirements
Experience of working in Children’s Services and Customer Services
Strong ICT skills, ideally with experience of using Mosaic
Excellent communication skills and innate sense of curiosity to ask questions sensitively of professionals and members of the public calling in
Ability to work in a fast paced environment, working well under pressure both individually and as part of a team and to work to tight timescales
Child and Adult DBS registered to the update service Recruitment is done in line with safe recruitment practices. 4Recruitment Services in an equal opportunities employer.
Please email all CVs to Sammy Davis or call (phone number removed) mobile (phone number removed)