Night Porter - London At Firmdale Hotels, we pride ourselves on providing unparalleled service and unforgettable experiences for our guests. As an integral part of our prestigious Knightsbridge Hotel team, you will have the opportunity to contribute to our legacy of excellence and hospitality. As a Night Porter, you will play a pivotal role in maintaining the seamless operation of our hotel during the evening hours. Your primary responsibility will be to oversee the concierge desk in the absence of the broader team, ensuring that every guest receives the highest standard of service. This includes promptly answering incoming calls, assisting guests with luggage, fulfilling guest requests with efficiency and professionalism, and facilitating smooth check-ins and check-outs. Responsibilities: Manage the concierge desk during evening shifts, providing attentive and personalised service to guests. Assist guests with luggage handling and escort them to their rooms, ensuring a warm welcome upon arrival. Respond promptly and courteously to all guest inquiries and requests, demonstrating a commitment to exceptional customer service. Maintain a keen eye for detail to ensure accuracy in guest bookings, billing, and other administrative tasks. Collaborate effectively with other team members to ensure a cohesive and supportive work environment. Uphold the standards of Firmdale Hotels by consistently delivering excellence in service and hospitality. Proactively address any issues or concerns raised by guests, striving to exceed their expectations at every opportunity. What you Need: A passion for delivering outstanding customer service and creating memorable guest experiences. Exceptional attention to detail and organisational skills, with the ability to multitask effectively in a fast-paced environment. Strong communication skills, both verbal and written, allowing you to interact confidently with guests and colleagues alike. Flexibility to work independently during night shifts while also collaborating seamlessly with the rest of the team. Previous experience in a similar role within the hospitality industry is preferred What We Offer: Hourly rate of 11.44 per hour plus service charge. Enjoy a balanced work-life schedule with 4 days on and 4 days off rotation. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ At Firmdale Hotels, we take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.