Location: London Experience: 2-4 Years Key Attributes · Excellent communication, interpersonal and customer care skills. · Ability to work under pressure and on tight timescales. · Experience using help desk call management system. · Technical grasp of a wide range of applications both in house and 3rd party applications. · Familiarity with Project Management Tools and Processes. Key Responsibilities · Liaise with firmwide teams and end users to plan and deliver major changes to the client desktop environment. · Manage tasks for delivery resources. · Report on progress. · Capture and track RAID items. · Use WS system for work item tracking to track and delivery items.