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Detailed job description and main responsibilities
Communication
* Respond to complaints and concerns from the public regarding services or equipment maintenance. Provide a response which is empathetic in relation to the issues involved.
* Participate in and communicate with Trust committees including the provision of reports in relation to the Engineering department services.
* Keep accurate and complete records of all activities and ensure written communication is consistent with legislation, policies, and procedures.
* Liaise with the Trust Medical Device Management Group in relation to the Engineering responsibilities for Medical Devices.
* Facilitate and cascade information to the team e.g. Team Brief, meetings etc. providing a regular briefing in relation to performance, service developments and change management.
* Ensure Estates colleagues and the wider Trust are kept aware of changes to both Statutory and NHS applicable guidance via verbal communications, email updates or formal reports.
* Communicate with people in a form and manner consistent with their level of understanding, culture, background and preferred ways of communicating.
* Communicate as and when required with the Medicines and Healthcare Products Regulatory Agency (MHRA).
* Liaise with Safety Inspectors, Risk Managers and developing and maintaining positive working relationships with staff side H&S reps.
* Ensure close working relationships with all other leads within the Division and clinical locations to achieve a Patient focused service delivery model.
Reviewing/audit
* Identify and evaluate areas for potential service improvement.
* Develop and prepare various management reports on Engineering services, risk, performance as and when required.
* Lead audits as required.
* Participate in review of standards and performance.
* Regularly review the use of highly complex engineering systems to ensure that they continue to meet demand criteria and users' expectation of the service, particularly where such services have a direct impact on clinical care or safety.
* Investigate and prepare reports on complaints received from patients, visitors, staff and public regarding services provided by the Engineering Department.
* Ensure compliance with HSE guidance and other Approved Codes of Practice.
* Monitor, audit and document H&S compliance.
* Participate in Trust H&S meetings and report on Engineering compliance levels.
* Assist the Assistant Director of Estates in the development and regular review of the Estates Strategy considering Trust service strategies and Trust wide service development plans.
Development
* Ensure own continual professional development is appropriately managed as per registration requirements and demands of the role.
* To hold monthly one to one meetings with direct reports, focusing on the achievement of actions, priorities, providing support and positive challenge.
* Delegate work to team members as appropriate in line with their individual skills, development needs and aspirations.
* Address issues and concerns that may inhibit staff from achieving both their personal and organisational goals.
* Enable and encourage others to offer suggestions, ideas, and views for improving services.
* Ensure all team members have a meaningful annual appraisal and annual personal development plan to ensure delivery of personal, directorate and Trust objectives.
* Ensure that Engineering staff are appropriately trained both for their general responsibilities and to maintain dedicated or specialist devices.
* Contribute to the development of others enabling them to make realistic self-assessments and apply their knowledge and skills in practice.
* Actively promote the workplace as a learning environment encouraging everyone to learn from each other and from external good practice.
Management
* Overall Responsibility for Managing the Engineering Department - to ensure that all Engineering building services, and equipment are compliant with statutory legislation and guidance.
* Responsible for producing and implementing departmental procedures as appropriate, contribute to Trust Policies.
* Provide a source of expertise, information, and training for equipment users at all levels.
* Manage the recruitment, appointment, induction, training, and retention of staff, including chairing interview panels.
* Ensure that Workforce policies and management standards are adhered to.
* Deliver difficult and challenging conversations and management meetings, as required, to ensure management processes and standards are adhered to.
* Manage and support the Trust Energy Manager (band 7)
* Ensure budgets remain on target and engineering services are managed and maintained to maximise efficiency and help reduce energy usage and carbon emissions.
* Prepare reports, efficiency schemes and business cases to help drive the Sustainability agenda from an estates perspective.
* Ensure staff are appropriately trained and that training remains in date.
* Accountability for the budget and financial performance of both Engineering and Energy revenue budgets and any delegated Capital Schemes.
* Develop Trust policies relating to the Management of key services and equipment.
* Deputise for the Assistant Director of Estates when required.
Person specification
Qualifications & Education
Essential criteria
* Degree in Electrical, Mechanical, and/or Charter Status or equivalent within a relevant Building Services or Engineering professional body
* Demonstrable knowledge and experience equivalent to the above
* Evidence of continued professional development
Desirable criteria
* Certificate in NHS Management
* Authorised Person training/qualification in specialist engineering services.
* Membership of appropriate Professional organisation
Knowledge & Experience
Essential criteria
* Experience of working in a similar role within an Estates or Facilities team.
* Demonstrable experience of having managed teams, operational budgets and contracts.
* Expert technical understanding of the range of highly specialist services and equipment found within acute hospital setting.
* Experience of successful negotiation and contract management.
* Proven ability and experience of compliance and performance monitoring of a managed service
Desirable criteria
* Estates experience within an Acute NHS healthcare environment.
* Experience of developing joint and collaborative working with local health and commercial partners.
* Experience of public sector procurement and tendering procedures
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