Summary
Would you like to earn a salary whilst learning on the job and gaining a qualification? We have an exciting opportunity for a bright, enthusiastic Apprentice Business Administrator. You will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the care home team and wider organisation
Wage
£13,741 a year
For the successful candidate there may be options to link future pay awards to performance
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 4.00pm however flexibility can be discussed.
35 hours a week
Possible start date
Tuesday 18 March
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Based at Brantley Manor our prime Care home facility, your duties may also include business admin support to the wider friendly staff team in the national organisation.
Duties will include, but will not be limited to:
* Supporting the administration and receptionist teams with service user registration, booking appointments, managing home email account, family and carers communications, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
* Support staff with the distribution of information, messages and enquiries for the team
You will also be:
* Producing a weekly and daily report in conjunction with home manager
* Weekly input of staff payroll information
* Liaison with administrator on payroll queries
* Processing of incoming and outgoing emails for both the home email account and personal
* Assist in the production of a weekly occupancy report for home
* Photocopy documentation as required
* Booking appointments
* Scanning, coding and filing of documents
* Managing events
* Queries with regards to service user’s registration, deduction of record and service user registration
* Liason with Head Office re invoicing and account queries
* To perform general secretarial duties for the home
* Maintain personal database for home
* Input data into the patient’s healthcare records as necessary
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Supporting all staff with general administrative tasks as requested
Where you’ll work
BRANTLEY MANOR
BRANT ROAD
LINCOLN
LN5 8RX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LINCOLN COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* The successful candidate will work towards achieving their Apprenticeship Standard in Level 3 Business Administrator
* A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
* This is a predominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours
Requirements
Essential qualifications
GCSE in:
* English & Maths (grade A*/9 - C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative