National Desktop and Field Engineer – Technology – CSC - Counter Terrorism Policing HQ
The starting salary is £43,227, which includes allowances totalling £2,841. The salary is broken down as £40,386 basic salary, which will increase annually until you reach the top of the scale £45,615. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.
Location: East Birmingham
As a National Desktop & Field Engineer, you’ll join a unique tech team behind Counter Terrorism Policing (CTP) in an exceptionally challenging role. Your tech skills will be crucial in this fast-paced, diverse environment. You’ll be supporting CTP across the UK and overseas, managing hardware issues including cryptographic devices. You’ll receive training to handle bespoke tech and work with the Desktop Manager, Field Support Team Leader, and wider technical/project teams.
Your main responsibilities will include:
1. Taking ownership of hardware faults, liaising with hardware users and resolution teams.
2. Explaining technical issues clearly to users.
3. Upholding excellent working practices and improving Field Support processes.
4. Dealing with ICT incidents, Changes, and Service Requests, often via remote assistance.
Strong technical expertise is essential, including knowledge of toolsets such as SCCM and Service Now, and ideally ITIL. Collaboration and organisational skills will be just as important. You should be a natural problem solver, adept at resolving ICT incidents and supporting colleagues.
Vetting
This post requires access to sensitive intelligence material. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post. Applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere where all our people feel respected, supported, and valued. We encourage applications from across all communities and are committed to creating an inclusive working environment.
How to apply
Click the apply now button below to start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline your interest in the role and how your skills and experience demonstrate your suitability. (NB. Please do not attach 2 copies of your CV).
Completed applications must be submitted by 23:55 on 14 June 2024.
Job Types: Full-time, Permanent
Pay: From £43,227.00 per year
Work Location: In person
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