Fixed Term Account Manager
Location: John Lewis High Wycombe
Contract: Fixed Term/MAT Cover until August 2025, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Proactively identify, address and manage employee relations issues with the support of their Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge among team members.
* Share the brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL's portfolio of clients through data capture in line with brand expectations.
* Develop business initiatives in line with the brand vision and strategy.
* Take responsibility for staff rotas and day-to-day operational zoning to ensure optimal client experience.
* Communicate retail and collateral stock needs to all necessary parties.
* Provide feedback and reporting to line manager to influence strategies and recommendations.
Experience creator:
* Create tailor-made, personalised client experiences and build long-lasting relationships.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Facilitate resolution of client service complaints to ensure client satisfaction.
* Ensure the team has tools/training to provide a CHANEL client experience.
* Ensure visual merchandising guidelines are adhered to and maintain a clean and welcoming environment.
CHANEL Ambassador:
* Possess a solid knowledge of the brand, its heritage, and share it with clients and the team.
* Implement all training received and be proactive in self-learning.
* Ensure respect of the uniform and grooming guidelines at all times.
SKILL SETS
Leadership and Management skills:
* Strategic thinker: Analytical and systemic, challenge the status quo.
* Relationship-focused: Collaborative and influencing skills.
* Ability to develop and empower people: Listening, feedback, coaching skills.
* Performance-minded and decisive, striving for continuous improvement.
Soft skills:
* Strong verbal and written communication skills.
* Curious and a continuous learner.
* Self-awareness and stress management skills.
* Enthusiastic and motivated.
* Trustworthy with integrity/ethics.
Benefits at CHANEL:
* Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme participation.
* Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
* Mental Wellbeing: Employee Assistance Programs and Support Lines.
* Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. #J-18808-Ljbffr