Evans Halshaw
Senior Service Advisor
Darlington Ford
Salary of £28,858 with an OTE of £42,000, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.
Do you thrive off delivering industry-leading standards of customer care and satisfaction? If so, you need to join the team as a Service Advisor!
As a Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.
It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet.
What does the role of Senior Service Advisor involve?
* You’ll be providing estimates, booking and scheduling service/repair work for our customers.
* You will advise a recommended course of action and accurately invoice for work carried out.
* You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to upsell.
What do you need to succeed as a Senior Service Advisor?
* Background in customer service, sales and a keen interest in the automotive industry.
* Awesome organisation/admin skills and experience using computer systems.
* Upselling experience as well as being comfortable in a fast-paced environment.
* The ability to maintain customer service levels whilst meeting KPIs and deadlines.
Here at Pendragon, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open. If you have the attitude and drive to walk through them, we’ll empower you with the opportunities to bring out the best in yourself, and in return, you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.
Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for, then get in touch. We are an equal opportunities employer.
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