Head of Digital Experience | Up To £80k Basic | Hybrid | High Growth | 25 Days Holiday Increasing With Service | Pension Contribution 4%
Zachary Daniels Recruitment are delighted to be partnered with this brilliant business in the key recruitment of a Head of Digital Experience
This pivotal role will see you take charge of the digital experience at a leading multichannel retailer, on an exciting growth journey. Reporting into the Director, this role is perfect for someone with a background in digital and omnichannel retail. The primary responsibility will be to enhance business performance through improving conversion rates, basket value, and customer retention across the website, app, and other customer-facing platforms. The ideal candidate will thrive in a fast-paced, results-oriented environment, using both data and qualitative insights to craft intuitive, customer-centric product designs that drive measurable success.
Key responsibilities in the position of Head of Digital Experience:
Strategic Vision for Digital Experience: Lead the development and execution of the digital experience strategy for the website and app, ensuring alignment with overall business goals. The focus will be on designing intuitive user journeys, creating value-added features, and enhancing customer satisfaction, all while reinforcing the company's core values across digital touchpoints.
Overseeing User Experience: Take ownership of the UX function, guiding the team to bas...