We are seeking an experienced and dynamic Divisional Engineering Manager to lead our Dental/Decon Engineering teams partnering with our Business Consultants to drive performance and revenue growth. The successful candidate will oversee operations, drive performance, and ensure the highest standards of service delivery across their division. You will demonstrate that you are a strategic leader with a strong background in engineering and a passion for improving dental care through technology and innovation. Main Duties & Responsibilities To lead the financial performance of your territory, including P&L ownership Collaboration and alignment with sales teams to drive sustainable profitable growth. Partnering with DSO’s to build strong regional and national relationships Setting targets for growth Mitigation plans, compensating for any variation in performance against budget. Achieving optimum costs to deliver service. To lead service provision within territory with specific emphasis on: Reactive maintenance (RM) Pre-Planned Maintenance (PPM) Installations (Equipment installs) Net Promoter score Capacity Management (productivity and operational efficiency) Manage to and exceed Service Level Agreements with all customers particularly our contracted DSOs Health, safety, and wellbeing of field teams Revenue innovation Prioritise new innovations / activities to drive profitable growth. Implement optimum meeting structure that focusses on both physical and commercial performance (monthly, quarterly, and annually) Managerial Responsibilties: Offer technical support and coaching to your Leadership team and where appropriate Engineers. Create a culture of continuous improvement and excellence in customer service. Ensure Engineers are trained to the most appropriate standard to ensure they meet and exceed customer demands. Collaborate with back office (scheduling, equipment, invoicing, ppm to maintain and improve performance Handling any escalated concerns internally or with customers. Process governance; Oversight and ultimate leadership Reviewing and suggesting improvements to customer service / process. Driving process and behaviour improvements in the field to be in line with company values Manage engineer van stock takes. Engineer profiles within CRM Complex installations Client meetings and escalations What we offer: Discretionary company performance related bonus. Comprehensive discount portal including gym memberships, shopping savings and days out. SmartPay loan scheme - with the added bonus of no interest being applied. Cycle2Work scheme. Enhanced holiday entitlement – 33 days in total, including bank holidays. Additional day off to celebrate your BIRTHDAY Ability to purchase additional annual leave. Company Pension scheme. Dental Plan. Company sick pay, life assurance, and enhanced maternity/paternity pay. Eye test vouchers. Mental health support services and a virtual GP service. Free parking on site. Who are DD? DD Group is a leading provider of innovative dental solutions, committed to delivering exceptional engineering services to dental practices across the UK & Ireland. Our dedication to excellence and customer satisfaction has positioned us as a trusted partner in the dental industry. We are rapidly growing, and our vision is to become healthcare’s first choice for clinical treatment products and service solutions.