Senior Account ManagerLocation: Remote & 2 days a week in Tag London, Poland StreetReports to: Group Account DirectorWhy choose Tag?We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global team of collaborators, innovators, and motivators.We pride ourselves on creating empowering, safe, and supportive environments for all our employees, regardless of race, gender, sexual orientation, ability, or any other defining factor. We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients.We can’t bring big ideas to life without exceptional people. At Tag, we respect individuality and the power of the collective. We want people to be themselves, unafraid to voice ideas, no matter how big they are or who they come from.In June 2023, Tag was acquired by dentsu Group, Inc, though we remain a distinct brand, headquartered in London. As dentsu’s acquisition of Tag significantly expands content delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business acumen, we share similar core values, company culture, and embrace a vision “to be at the forefront of people-centric transformations that shape society.dentsu was founded over 120 years ago and proudly counts nearly 72,000 employees around the world.Requirements of the role: As a Senior/ Account Manager you will be expected to work across a broad range of Expert Marketing projects predominantly 80% digitally focused. Typical outputs include digital marketing and portal content, E-detail aids, Infographics and some printed presentations. You will be responsible for the management of briefs from conceptualisation, copy and visual design through to uploading assets into the clients own regulatory approval platform. You should have an interest and experience in Healthcare Marketing and able to deliver the highest standards of work with accuracy and efficiency.Working alongside the designers and copywriters you will need to demonstrate an ability to lead projects with minimal supervision, ensuring all day to day work is managed to the client’s brief, budget and agreed timeframes. You will oversee quality standards on behalf of clients and the agency and need to demonstrate business acumen, people and relationship management as well as operational leadership to successfully meet the objectives of this role.Key stakeholders:Haleon Global Expert Marketing category and brand teamsInternal Haleon Design and Copy TeamDentsu Shop leadership and internal teamsPrimary Duties:Drafting and consolidation of client briefsManaging timing plans to include hand off from external strategic agencies, translating strategic and high-level ideation into asset specific development briefs for the copy and design team to work fromDevelop estimates and costing proposalsStatus reporting on projects and pro-active communication to ensure clients are fully informed of project statusManage the copy approval process through promotion alongside the CopywriterUnderstand and be familiar with a broad range of printed media and digital formatsEnsure all output meets and exceeds client expectations and meets timelinesUnderstanding of Haleon brand portfolio and their respective global brand guidelinesOrganising and scheduling work with dentsu Shop’s copy and design resourcesFinancial ManagementMonthly performance and profitability analysisWIP and billing management, ensuring work is billed correctly and timelyMonitoring and reporting levels of work to ensure efficient use of team timeClient DevelopmentDevelop, maintain and extend client relationships at all levels, building trust and confidence in our capabilityDevelop a deep understanding of the client’s business and brandsRetention and expansion of work streams across specific Haleon categoriesManage client expectations in relation to project objectives, creative standards, timelines and budgetsPeople and process managementApply best practice ways of working including:Set up and manage project plans, status meetings and estimation between Haleon and Tag/dentsu teamsEnsure clarity of project reporting and time capturing through management platformsSecondary Duties:Quality control, including proofing, reviewing, measuring and evaluating staff performance, creative output and project deliveryContinually learning, evaluating and implementing new marketing communications technologies within the agency and for client campaignsFunctional Competencies:Leadership and collaboration skillsGood problem solving and decision-making skillsExcellence in managing and motivating staffExcellent communication and persuasion skillsRigorous understanding of Expert marketing and principlesAbility to judge and evaluate creative concepts and copy to briefThorough understanding of clients and their business/industryExcellent communication skillsSkills and Experience required:5+ years' experience in a healthcare agency or similar design management environmentAbility to clearly and confidently communicate with all levels of GSK and Tag stakeholdersExperience in managing copywriters, designers and production teamsUnderstand the end-to-end production processes of HCP materials including print and digital formatsAbility to juggle numerous tasks at once and deliver all effectivelyAbility to delegate work to achieve the best resultsAbility to coach and develop members of the teamBe proactive and take initiative to get things doneWorks as a strong team playerGood planning, organising and time management skillsProven self-starter with strong attention to detailDisplay confidentiality at all times with regards to Tag and Haleon businessMS OfficeMeasures of Performance:Time and cost management on projectsQuality of reporting and analysisHigh customer satisfaction scoresWorking relationship and reputation with clients and internal stakeholders