W ha t ’ s the role? Reporting into the CS Applications Support structure, the EU Application Support Engineer will be responsible for the support of the suite of client service applications, primarily to the European user base but also to the wider global group where necessary. The role provides 1st and 2nd level support for a range of applications to both internal and external customers ensuring that the applications are available and working to the needs of the business. W ha t you’ll be doing Provide excellent levels of client service in line with Gen II standards, procedures and guidelines. Ensure that CS Apps queries are logged and dealt with efficiently, professionally, and within agreed SLAs, escalating matters to senior IT staff where necessary. To act at all times in accordance with Gen II values. Th e ideal background for this role: Sound academic background. Entry level IT qualification or willingness to study towards. Previous office experience. Good understanding of Microsoft technologies including Active Directory and Office 365. Excellent written and verbal English Role Location/Hybrid Schedule This role can be based in our Southampton Office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances. https://gen2fund.com/candidate-privacy-statement/