The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you're drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there's a place for you in our vibrant
team.
We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
The Belfry Hotel & Resort Sales Team recently won the miaList2021
Best Sales and Marketing Team, testament to their excellent customer
relationships and results-driven work ethics. Our sales office is a fast-paced,
supportive environment, with people who are passionate about delivering great
service and achieving their potential.
We have a fantastic opportunity for a Sales Administrator to work in our
dynamic Sales team at The Belfry, England’s leading Hotel and Resort.
Sales
Joining the sales team offers a dynamic and
fulfilling experience, recognised as the Best Sales and Marketing Team. Our
fast-paced environment adopts personal and professional growth, with a focus on
exceptional service and maximising potential. The team specialises in
conference and events sales, special events, and golf sales, offering diverse
opportunities. The Belfry Hotel & Resort provides an exceptional venue for
career advancement.
Key
Responsibilities:
* Provide
administrative support to the sales team, ensuring that all sales orders and
queries are processed accurately and promptly.
* Coordinate
client accommodation and manage communication to ensure smooth and efficient
service.
* Update
and maintain customer records and sales databases.
* Assist
with preparing reports, presentations, and other sales-related documentation.
* Liaise
with clients, suppliers, and internal teams to ensure deadlines are met.
* Attend
internal meeting such as operational, Health & Safety
Key
Requirements:
The ideal candidate will have experience in an administrative role,
reception or reservations and possess excellent verbal & written
communication skills.
In addition, you will be:
* Methodical - accurate & ability to work on own initiative, with
outstanding attention to detail.
* Computer
literate, with experience of hotel PMS. i.e. Delphi & Opera.
* Guest
focused and enthusiastic, with excellent customer service skills.
* Flexible
and capable of working well within a team.
* Proven experience in an
administrative or customer service role (experience in a sales environment
is a plus).
* Strong organisational skills
with the ability to manage multiple tasks effectively.
* Excellent communication
skills, both written and verbal.
* A positive, enthusiastic
approach to customer service.
* A proactive, solution-driven
mindset with a keen eye for detail.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job coaching &
mentoring, in-house training and provide access to our online learning
platform, The Belfry Campus. We offer apprenticeships in a host of subjects
delivering nationally recognised qualifications to help advance careers, and
our LEAD development programme empowers and inspires our teams to grow from
Team Member through to Executive roles. We aim to promote internally where
possible, nurture ambition and ensure all our team looking to progress have
development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and
wellness programmes for personal growth. Partnering with The Burnt Chef
Project, we offer mental health support and access to funded counselling. Our
healthcare schemes include life assurance, 24-hour GP services, and health
cash-plans, while our Menopause Support programme provides tailored assistance.
With Wagestream access, you can easily track earnings, manage savings, and
access wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry Awards, long service
recognition, and extra holidays for loyalty and team events. Enjoy discounts at
our resort's restaurants, bars, spa, and golf, for you and your friends &
family. Access to Perkbox provides discounts & vouchers for everyday use
plus on the spot rewards for your hard work. We provide free parking, a
subsidised taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability and are proud of
our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning
550 acres in the Midlands, prioritises giving back to our local community and
protecting wildlife. We integrate ESG into everything we do, from charity
initiatives, raising over £20,000 last year, to golf course maintenance. We
track charitable work at personal, departmental, and resort-wide levels to
showcase our community contributions.
Our Values
Working here is more than ‘just a job’: we are a
community that values each individual’s contribution and growth, whilst
supporting each other’s success - regardless of department or role. Our Belfry
Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day – aren't just words; they're the foundation of our culture and the
essence of who we are.