Onsite Audio Video Systems Engineer
Technical Operations
Contract Type: Fixed Term - Full Time
Location: London, GB, W1A 1AA
Job Closing Date: 09/03/2025
Salary: Up to 50,000 depending on relevant skills, knowledge and experience.
THE ROLE
Job reference 21456
• Band: C
• Contract type: 22 months Fixed term contract till March 2027
• Location: London, Broadcasting House, five days on site
Benefits:
• Employer pension contribution of up to 10%
• 26 days’ annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes
• Employee assistance and well-being programmes
• Learning and development tailored to your role
• An inclusive and diverse environment with opportunities to join staff networks
• Family friendly flexible working arrangements can be requested.
• We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups.
Responsibilities
• Key role within the AV engineering team in the management and support of the AV Equipment within BBC Meeting Rooms.
• Daily proactive monitoring/maintenance of AV systems in meeting rooms.
• Management and end to end ownership of raised support tickets in Remedy.
• Provide 1st and 2nd line technical support for Audio/Video conferencing issues.
• Work with 3rd party providers/onsite teams to assist with troubleshooting of in-room issues.
• Maintain/manage workflow end to end until resolution.
• Manage RMA process with suppliers for faulty/warranty AV equipment.
• Maintain and manage AV estate equipment/spares across BBC sites.
• Conduct site surveys for meeting rooms and recommend designs for AV equipment.
• Take ownership of AV installations including:
o Pre-stage/configuration of AV equipment
o Install and co-ordinate with onsite BBC staff as necessary
o Test and certify systems onto managed service
• Implement room moves/changes including decommission/redeployment of AV Systems.
• Provide communication to stakeholders, conveying technical information clearly to non-technical staff.
Are you the right candidate?
Essential:
• Experience assisting with the design, delivery or support of technical systems and infrastructure within a media technology environment.
• Experience of AV systems configuration, installation and certification for enterprise use.
• Experience and understanding of networking protocols for connected AV equipment and systems.
• Motivated and organised with the ability to manage multiple active tasks.
• Good communication skills.
• Able to work in a diverse and varied team.
Desirable:
• Knowledge and experience of programming/configuring Crestron/Extron control systems.
• Knowledge of Digital Signage Systems and CMS.
• Knowledge and experience of Azure/AWS configuration.
About the BBC
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants.
Diversity matters at the BBC. We value and respect every individual's unique contribution.
DISCLAIMER
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities.
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