This role manages the teams of driver and loaders who collect refuse and/or recycling materials from waste containers - kerbside, communal and bring banks sites and deliver containers.
The service operates Monday to Friday from with an earliest start time of 6am.
You will manage the drivers and loaders day to day work. This includes approving leave, managing low level sickness absence and making changes as necessary to ensure the service is delivered.
You will assist with the induction and training of all staff and ensure that staff maintain a safe system of work at all times.
You will deliver on the job training and tool box talks.
You will meet with residents as required to assess for assisted collections or resolve issues. You will also investigate reported incidents or insurance claims.
From time to time you may be required to drive Refuse Collection Vehicles (RCVs) and may be required to drive other vehicles such as vans and caged tippers. You may be required to work on all types of refuse and recycling collections.
You will highlight issues with collections to the management team and work with waste colleagues, other departments and agencies to resolve issues.
Whilst most of your work is planned, the service has to manage unexpected issues on a daily basis - this can include vehicle breakdowns to traffic issues and plans have to be adjusted at short notice - this will be an important part of your work and you will need to work quickly to ensure service delivery is completed and also communicate this with the crews, other colleagues and the public when necessary.
You will be contracted to work on all bank holidays (except Christmas Day, Boxing Day and New Year's Day if they fall on a weekday) and up to 3 Saturdays over Christmas.
Skills:
1. Hold current LGV C level driving licence would be desirable but not essential.
2. You will have experience of the waste collection industry and understand the requirements of the logistics of this type of operation.
3. Experience of using Microsoft office applications, and databases. This should include using data to improve services.
4. Have a good understanding of the types of issues that crop up and be able to act promptly to resolve and/or escalate when necessary.
5. Experience of problem solving eg repeated misses, access issues etc.
6. Be a good communicator, and be able to listen and give clear explanations to staff and residents.
7. Have good local geographical knowledge.
8. Have a good understanding of Health and Safety legislation in relation to the workplace and around the vehicle. Experience of reviewing and writing risk assessments and implementing these with staff. Knowledge and understanding of adhering to the safe systems of work.
9. Have a good understanding of manual handling.
10. Have an understanding of different waste types and what constitutes contamination, or non domestic waste and carrying out collections in line with the Council's collection policy.
11. Have an understanding and experience in managing customer information, including personal and sensitive data in accordance with GDPR.
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