Yard Supervisor – Builders Merchant Role overview: Lead the yard team in delivering outstanding customer service through accurate picking and packing, strong product knowledge, and adherence to Health & Safety best practices. Build lasting relationships with both trade and retail customers, ensuring their expectations and needs are consistently met. Drive sales by maintaining a high-performing, efficient, and reliable yard team. Key Responsibilities: Uphold exceptional customer service standards, following company best practices, policies, and procedures. Lead, coach, and support the yard team to achieve high performance. Ensure accurate picking and packing of products, verifying quality and quantity before loading. Maintain yard standards in line with audit criteria. Deliver excellent service to customers and suppliers within the yard. Safeguard company assets, including stock, equipment, and materials. Ensure the correct and safe operation of all mechanical equipment and machinery. What We’re Looking For: Previous experience in a builder's merchant (essential). A valid forklift license. Skills & Qualities: A positive and approachable attitude. Strong understanding of stock control principles. Team leadership or supervisory experience. Problem-solving skills with logical thinking and good numeracy. Professionalism, with a commitment to company values. Strong interpersonal skills, confidence, and the ability to engage with customers Salary: Up to £32,500 Hours : Monday - Friday 07:30 - 17:00 and every other Saturday 08:00 - 12:00