Responsibilities:
1. Build, manage and maintain company’s infrastructure in global data centers.
2. Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc.
3. Closely monitor infrastructure to prevent failures and service degradation.
4. Work with other Operations teams on troubleshooting and resolution of problems including hardware failures and physical connectivity problems.
5. Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed.
6. Maintain asset inventory – both installed and spares.
7. Perform all shipping and receiving duties including RMA activities.
8. Maintain impeccable documentation around our datacenter configuration.
9. Set standards of excellence for all datacenter operations
10. Maintain clean and orderly premises at all times
11. Update and work on tickets and tasks assigned in a timely manner
12. Follow change management process Participate in off hours change windows
13. Provide 24x7 support as needed
14. Must be willing to participate in on call duties
15. Must be willing to travel to our Data Centre in Slough on a regular basis
16. Must be willing to work shift pattern (mostly afternoon/late nights - 4 pm - 12 am)
17. Weekend/Overtime may by be required (time off in lieu)
Requirements:
18. Minimum of 4 years hands on experience with Data Centre technologies – compute, network, storage, cabling, racks, PDUs, etc.
19. Great knowledge and experience with planning cooling, power and space resources Linux/Unix system administration, networking and SAN connectivity skills strongly desired
20. Experience working with vendors (quote-purchase process, RMA processes, support interactions) Scripting skills are a plus.
21. Experience supporting 24x7 customer facing production environment.
22. Ability to troubleshoot and solve hardware problems independently.
23. Bachelor of Science degree in Computer Science or equivalent experience
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.