Location: Tonbridge
Salary: £22,500.00
Published date: 17 February, 2025
Trinity Claims is a claims management company based in Tonbridge that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture focused on delivering the best services for our customers.
We are on an exciting journey of growth and are looking for people with the same passion for customer service to help keep us heading in the right direction. We believe the insurance industry is stuck in a rut, and we are determined to make customers' experiences at difficult times better.
We have a strong focus on using technology to improve the customer journey and encourage a culture of professionalism amongst our teams. We like to do things differently and are disruptors in the claims marketplace. Our aim is to be market leaders in everything we do.
We are looking for a PR & Social Media Assistant to manage our profile on review sites and support the business to achieve its goals.
Key Accountabilities:
* Monitor incoming reviews on Trust Pilot and Google, responding to positive reviews with bespoke messages.
* Assist in the investigation of negative reviews to support PR & Social Media Executive.
* Flag any negative reviews from potentially vulnerable customers to the manager to ensure claims journey is progressing.
* Record the causes of negative reviews.
* Ensure an accurate record is kept of employee rewards from 5-star reviews.
* Work with business areas to drive up positive reviews and increase our overall score.
* Assist with collating information for the company intranet.
* Organise and promote volunteering opportunities for all employees at various locations throughout the year to ensure all employees have the opportunity to utilise the charity day benefit. Attend along with the staff, taking photos and showcasing these on social media.
Experience/ Knowledge:
* Experience in insurance or social media would be advantageous.
Qualifications:
* Secondary education qualifications in Maths and English, or demonstrable ability in numeracy skills and written English.
What will you get in return?
* On-site gym
* Free breakfast (when working at the Tonbridge site)
* Performance-based bonus.
* Cost of Living salary review every October.
* 5* review premium of £25 per review.
* Employee of the month & employee of the year awards.
* Refer a Friend bonus of £750 per placement.
* 25 days of holiday a year, plus Bank Holidays.
* Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay)
* 1 fully paid charity day a year.
* Employee Assistance Program (EAP) – for you and your immediate family. Includes 6 free counselling sessions per issue reported.
* Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
* Enhanced pension contribution options.
* Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs. We delegate 10 employees every year to gain professional qualifications.
We are proud to be an equal opportunities employer; we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability, or any of the characteristics protected by law.
If this sounds like the role for you, apply today to be considered for this opportunity, and a member of our recruitment team will get back to you. Please submit your CV to Recruitment@trinityclaims.co.uk
The application deadline for this role is 24th February 2025.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
#J-18808-Ljbffr