Banca di Roma Job Title: Head Receptionist Location: Banca di Roma, 31 Royal Exchange Square, Glasgow G1 3AJ Employment Type: Full-Time Package: OTE £45k (including service charge) Are you an experienced and enthusiastic Reception Manager with a passion for delivering exceptional guest experiences? Banca di Roma, nestled in the heart of Glasgow's iconic Royal Exchange Square, is seeking a dedicated Head Receptionist to join our team. This role offers an exciting opportunity to lead and inspire our front-of-house team, ensuring every guest receives a warm, seamless welcome from the moment they step through our doors. What We Offer Stunning Location: Work in one of Scotlands most picturesque and bustling locations, surrounded by a vibrant cultural and social scene. Professional Growth: We invest in our team members, offering training and development through a range of hospitality courses and in-house mentorship. Team-Oriented Environment: At Banca di Roma, we pride ourselves on a strong family-oriented philosophy, working together with mutual respect and a commitment to excellence in food and service. Competitive Benefits Package: Enjoy a comprehensive package, including: Staff Meals during each shift Pension Scheme with employer contributions Guaranteed Birthday Leave to celebrate your special day Role and Responsibilities The Head Receptionist will play a crucial role in ensuring an exceptional guest experience while overseeing the reception team and maintaining smooth front-of-house operations. Key responsibilities include: Lead by Example: Inspire and guide the reception team, fostering a positive attitude and strong teamwork through supportive communication and motivation. Drive Service Excellence: Ensure that all team members adhere to the cycle of service, striving for the highest standards to deliver a flawless guest experience. Develop and Support Team Members: Establish individualized development plans, encouraging career growth for each team member and promoting an environment of continuous learning. Coach and Mentor: Train and mentor the receptionist and hostess teams, delegating tasks effectively to build a cohesive and efficient front-of-house operation. Stay Calm Under Pressure: Operate confidently in a fast-paced, high-energy restaurant environment, effectively managing challenging situations with professionalism and composure. Enhance Guest Experiences: Anticipate guest needs and respond proactively to provide personalized, memorable interactions that exceed expectations. Handle Communication with Care: Manage all incoming calls with professionalism and courtesy, striving for prompt and polite communication to enhance guest satisfaction. Additional Requirements Health, Safety, and Hygiene Standards: Ensure that all reception and front-of-house operations meet food safety and environmental hygiene standards, with a strong focus on health and safety regulations. Consistency and Dedication: Maintain a high standard of service with unwavering consistency, working diligently to elevate each guests dining experience. Eligibility to Work in the UK: Proof of eligibility to work in the UK is required as part of our commitment to legal and regulatory compliance. Why Join Banca di Roma? Working at Banca di Roma is more than a jobits an opportunity to be part of an established, reputable team that values professionalism, passion, and the pursuit of excellence. As Head Receptionist, youll have the chance to shape a team, develop your leadership skills, and make a genuine impact on our guests' experiences. This role offers the perfect blend of stability, career progression, and a sense of community within one of Scotland's most respected dining establishments. If youre ready to take the next step in your career and join a team dedicated to creating unforgettable guest experiences, we would love to hear from you. AMRT1_UKCT