Main area: Integrated Care Team
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (This post will involve working bank holidays and weekends, once fully trained)
Job ref: 190-8486-DIR
Employer: Sheffield Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Lightwood House
Town: Sheffield
Salary: £24,071 - £25,674 per annum/ pro rata for part time staff
Salary period: Yearly
Closing: 01/12/2024 23:59
Interview date: 10/12/2024
Admin Officer (Community Therapy Service)
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exciting opportunity has arisen for a permanent post within the Integrated Community Care directorate. The post holder will provide a confidential and comprehensive administration service to support the Integrated Care Teams of Nurses/Therapists, presenting a professional image at all times. You will also provide efficient and effective administrative services within the Integrated Care Teams at Community Care group bases. You will assist in the smooth operation of all general office functions to ensure an efficient and good quality service to patients and contribute to the achievement of efficient service delivery.
This post will provide admin support for the Community Therapy Team which is part of the ICT service and you will be based at Lightwood House at Norton, Sheffield. However, you must be able to travel to Firth Park Clinic for your initial training and also to cover when necessary.
Main duties of the job
1. To provide a high quality, timely, efficient and flexible confidential administration service to the ICT Service.
2. Provide an interface between patients and healthcare professionals.
3. Using Trust electronic systems to plan and coordinate patient visits and staff rotas, arranging cover where necessary.
4. Receive, process and allocate referrals for the ICT Service, triaging urgent referrals and discerning different types of referrals (e.g. Falls pathway), sending the remainder to be triaged and graded as appropriate by the clinical teams within the stipulated waiting times.
5. To process onward referrals to other Community Services, Voluntary Sector and Social Services, ensuring a high level of customer care.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Further Training
* Customer Care training.
Qualifications
* Educated to GCSE Maths and English Grade C/4 standard or equivalent
* NVQ 3 or equivalent qualification/extensive experience in business and administration or demonstrable proficiency to that level.
Experience
* Extensive and demonstrable experience in a clinical administrative role.
* Experience of handling and managing telephone enquiries in a supportive and professional manner.
* Experience of utilisation of available technology and applying it in the workplace.
* Ability to communicate with patients and staff at all levels.
* Experience of working in the NHS or for other health or social care provider.
* Handling clinical/medical records.
* Development of Standard Operating Procedures and their application in the workplace.
Special Skills and Aptitudes
* Excellent keyboard skills.
* Ability to produce high quality electronic and hard copy communications.
* Ability to work independently without close supervision.
* Ability to use own initiative and problem solve.
* Ability to train and develop both clinical and administration colleagues.
* Good time management, prioritisation and organisational skills.
* Work well under pressure and to deadlines, paying close attention to detail.
* Understanding of the meaning of confidentiality and its application in the role.
* Appreciation of the importance of good health and safety management in their workplace.
* Ability to take minutes for team meetings.
Other Factors
* Demonstrate PROUD values.
* Willingness to work flexible to meet service needs.
* Willingness to undertake further training.
* Demonstrate a commitment to own personal development.
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
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