We are looking for an enthusiastic, highly motivated, flexible and organised person to join our team at the Bristol Dental Hospital as a registration clerk If you enjoy working with a wide variety of people, can work accurately and meet tight deadlines, and would like to work within a busy hospital setting, we want to hear from you.
The post holder will require excellent communication skills, the ability to work under pressure and good organisational/interpersonal skills. They should also be able to independently manage their own workload.
This is a full time, band 2 position.
Communication:
To liaise with patient, clinical staff, GP’s and trust support staff in person, via telephone and email as and when necessary.
Escalate patient queries and general issues to the roles line manager or relevant clinical staff as appropriate.
Patient Care:
To show a caring and professional approach towards patient, relatives and carers. This may require acting with resilience to deal with sometime distressing patient and relatives in an empathetic manner.
Organisation and planning:
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning of patients notes as required.
To keep patient information material up to date.
To attend appropriate meetings as required by your line manager.
Service Development:
Attend training courses required to support personal development and the needs of the service.
Assist in the training of new members of staff.
To take part in departmental audits and associated duties.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Wednesday 25 Dec 2024
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