Complaint service manager

Complaint Service Manager Medical Devices
Location:Huddersfield, West Yorkshire
Reports To: Head of Quality & Operations

Are you an experienced customer service leader with a technical mindset, ready to make a real impact in the medical device industry? Were looking for a Complaint Service Manager to take charge of our customer complaint management process, ensuring swift resolutions and top-tier customer support.

About the Role

As Complaint Service Manager, youll lead a dedicated team responsible for managing technical service complaints and diagnostics for innovative medical devices. Youll play a crucial role in investigating issues, identifying root causes, and implementing effective solutionsall while ensuring compliance with industry regulations.

Key Responsibilities:

1. Act as the primary contact for customer complaints, ensuring efficient logging, tracking, and resolution.
2. Lead investigations into product malfunctions, working with technical teams to identify root causes.
3. Provide diagnostic support and troubleshooting assistance to customers.
4. Manage and develop a high-performing service and complaints team.
5. Work closely with quality assurance and engineering teams to improve service processes.