Summary
A fantastic opportunity to join the Myers & Co team based in Stoke-on-Trent who specialise in a wide range of commercial and private client law. As an Apprentice Administrator, you will provide administrative support across the firm and liaise with clients ensuring they receive a first-class service.
Wage
£18,630 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9am - 5pm
35 hours a week
Possible start date
Monday 31 March
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Provide administrative support services to all staff as required, including attending to their faxing, photocopying and binding requirements.
- Liaise in a professional and courteous manner with all clients, third parties and internal personnel.
- Meet and comply with all statutory, regulatory and professional rules and deadlines.
- Regularly update your level of knowledge required to ensure the ongoing delivery of a competent and proper standard of client service.
- Comply with the firm’s requirements regarding individual performance and development.
- Providing internal operational support.
- Supporting the firm to ensure that a high standard of client service is always delivered, including client hospitality within the office.
- Ensuring that all outgoing post is stamped or franked and dispatched or ready for collection each day.
- Ensuring that adequate office stationery and supplies are maintained, and providing re-order stock information to the Office Manager.
- Providing reception cover on a daily basis.
- Comply with any in house or external training requirements of the firm.
Where you’ll work
33-43 PRICE STREET
STOKE ON TRENT
ST6 4EN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STOKE ON TRENT COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Your training will be delivered in the workplace with training sessions and progress reviews from your Skills Coach.
Requirements
Essential qualifications
GCSE in:
* English or Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Team working