About Us Midstream Lighting is a leading technology company specializing in designing and manufacturing high-quality LED lighting solutions for various industries worldwide. With a strong focus on innovation and sustainability, we have established ourselves as a global leader in the lighting industry. Our mission is to provide our clients with exceptional lighting products and solutions while maintaining a commitment to environmental stewardship. Role Overview We are seeking an enthusiastic, highly organised, and detail-oriented Sales and Operations Coordinator to join our growing team. This role is ideal for a young, smart individual eager to learn the complexities of our lighting solutions. You will be responsible for the end-to-end order lifecycle, from initial quotations to order processing, ensuring best-in-class customer service and communication. Responsibilities Process enquiries and generate accurate quotes. Manage the entire order lifecycle from initial customer enquiries and requests for quotations (RFQs) to receiving purchase orders. Input data for new customer accounts. Manage all quotations in our ERP system, including rejecting lost opportunities and accepting received orders. Create sales orders for approval by the line manager and finance department. Prepare draft purchase orders for approval. Coordinate with internal and external stakeholders (sales, engineering, operations, finance). Communicate regularly with clients regarding their order status, production updates, and delivery timelines. Update sales order dates in line with production schedule changes and inform customers accordingly. Share order acknowledgements. Maintain accurate customer information in the ERP system. Periodically cleanse quotations to align with CRM data for accurate forecasting. Analyse all sales and purchase orders to ensure completeness and prevent delays. Requirements Highly organised with strong attention to detail. Ability to work independently and as part of a team. Strong analytical and numeric skills. Ability to prioritise tasks and work under pressure. Excellent time management skills. Strong customer service skills. Excellent verbal and written communication skills. Willingness to obtain further professional qualifications to develop and improve practices. Degree or apprenticeship in business studies, sales and operations, or a related field. Minimum of 2 years of order processing or administrative experience. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with ERP and project management software is beneficial. Benefits Competitive Salary : Starting salary based on experience and qualifications. Flexible Work Arrangement : A hybrid working model allows for a balanced schedule between the office and remote work. Training and Development : Opportunities for professional growth with training programs and access to learning resources. Retirement Savings : A company-matched pension plan will help you secure your future. Paid Time Off : Generous vacation days, plus additional holidays and leave. Corporate Culture : Collaborative and inclusive work environment focused on innovation and excellence. Benefits Competitive Salary : Starting salary based on experience and qualifications. Flexible Work Arrangement : A hybrid working model allows for a balanced schedule between the office and remote work. Training and Development : Opportunities for professional growth with training programs and access to learning resources. Retirement Savings : A company-matched pension plan will help you secure your future. Paid Time Off : Generous vacation days, plus additional holidays and leave. Corporate Culture : Collaborative and inclusive work environment focused on innovation and excellence.